topic Re: My date of birth is wrong. How to change it in Pay Monthly

My date of birth is wrong. How to change it

Anonymous — Wed, 08 Nov 2017 19:45:09 GMT

Hi, how do I change my DOB

Re: My date of birth is wrong. How to change it

MI5 — Wed, 08 Nov 2017 19:47:11 GMT

Call customer services and be prepared to email or fax a copy of your birth certificate.
http://www.o2.co.uk/contactus

Re: My date of birth is wrong. How to change it

Martin-O2 — Thu, 09 Nov 2017 12:06:35 GMT

Welcome to the forums @Anonymous! You should be fine if you follow the above advice and contact customer services but if you have any further questions please let us know

Re: My date of birth is wrong. How to change it

2frustrated — Tue, 05 Dec 2017 17:43:04 GMT

I have the same issue but when I talk to customer services, they told me thy cannot do this as I am a PAYG customer. It seems the above advice given only applies to Pay Monthly customers.

I find it strange I cannot change my own details and customer services cannot help.

Please advise.

Re: My date of birth is wrong. How to change it

MI5 — Tue, 05 Dec 2017 17:49:59 GMT

Sounds like a load of bull to me - call again and speak to someone else, but it is really crucial that it is correct?

Re: My date of birth is wrong. How to change it

jonsie — Tue, 05 Dec 2017 18:06:19 GMT

O2 have a responsibility to allow you to amend incorrect details.

Though I too wonder why it's necessary unless like me, you are one of those people who hate things to be wrong.

Re: My date of birth is wrong. How to change it

2frustrated — Tue, 05 Dec 2017 22:10:43 GMT

Thanks MI5. I've actually talked to 5 people and the chatbot - all gave me the same answer!

Re: My date of birth is wrong. How to change it

2frustrated — Tue, 05 Dec 2017 22:12:38 GMT

@jonsie I am like you and hate these things to be wrong - call it OCD.

I wouldn't mind but it is completely wrong. My DOB is 1/1/1900 and my name is NA!

Re: My date of birth is wrong. How to change it

MI5 — Tue, 05 Dec 2017 22:19:02 GMT

@2frustrated wrote:
I wouldn't mind but it is completely wrong. My DOB is 1/1/1900 and my name is NA!

Well at least no one will find you

Re: My date of birth is wrong. How to change it

jonsie — Tue, 05 Dec 2017 22:21:45 GMT

No ID theft either.... win win

Re: My date of birth is wrong. How to change it

Cleoriff — Tue, 05 Dec 2017 22:31:45 GMT

@2frustrated wrote:
@jonsie I am like you and hate these things to be wrong - call it OCD.

I wouldn't mind but it is completely wrong. My DOB is 1/1/1900 and my name is NA!

So you are 117 then?

Re: My date of birth is wrong. How to change it

jonsie — Tue, 05 Dec 2017 23:00:50 GMT

@Cleoriff wrote:
@2frustrated wrote:
@jonsie I am like you and hate these things to be wrong - call it OCD.

I wouldn't mind but it is completely wrong. My DOB is 1/1/1900 and my name is NA!
So you are 117 then?

NA..... Ha 🤣🤣🤣

Re: My date of birth is wrong. How to change it

2frustrated — Tue, 05 Dec 2017 23:46:18 GMT

I am actually the world's oldest living person not Nabi Tajima .......... At least Nabi has a name!