topic Re: How do I get a VAT invoice? in Pay Monthly

How do I get a VAT invoice?

Anonymous — Tue, 26 Sep 2017 17:22:19 GMT

Does anybody know How to get a VAT invoice?

Previous postings say speak to chat - I've tried that with 3 different people with the following response:

1) Will turn on VAT invoicing in 48 hours - Still can't get them

2) Told me that the invoice that states 'This is not a VAT invoice' and has no VAT number is actually a VAT invoice and its an error that it carries these words. HMRC will be fine with it they say!!!

3) Yes you have VAT invoicing switched on - We can post you invoices but will take up to 14 days - They can't understand why I can't download them

Surely it can't be this difficult???

Re: How do I get a VAT invoice?

Cleoriff — Tue, 26 Sep 2017 17:30:02 GMT

Hi @Anonymous you have to call customer services to ask for vat invoicing to be set up on your account...https://www.o2.co.uk/contactus......or follow the advice in this link. http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

Re: How do I get a VAT invoice?

MI5 — Tue, 26 Sep 2017 17:31:25 GMT

Vat invoices are only available on your airtime tariff and you need to call customer service on 202, not live chat to get them enabled.
If you need one for your device plan these have to be requested monthly and will be posted out to you.

Re: How do I get a VAT invoice?

MI5 — Tue, 26 Sep 2017 17:33:14 GMT

From O2:

We don’t issue a VAT invoice on the device plans every month, the Refresh agreement is a credit agreement and unless it’s a business account we are not obliged to produce monthly VAT invoices. Customer services can complete a form to send out a device plan VAT invoice for a specific month but this needs to be requested by the customer each time they need it and will be sent via post.

A regular VAT invoice can be turned on by calling customer services for the airtime only, once the service is on the account the customer should then get the VAT invoice sent to them via post monthly.

Re: How do I get a VAT invoice?

Cleoriff — Tue, 26 Sep 2017 17:42:10 GMT

Thanks for that additional info @MI5... So the advice in the link I gave is obsolete then?

If so it should be removed from the system @Martin-O2?

Re: How do I get a VAT invoice?

Martin-O2 — Wed, 27 Sep 2017 08:40:02 GMT

@MI5, @Cleoriff thanks guys. I'll raise this with the web team to make sure the information is up to date.

Re: How do I get a VAT invoice?

Martin-O2 — Tue, 03 Oct 2017 15:09:28 GMT

@Cleoriff, @MI5, @Anonymous I've had conformation that the same form for a VAT receipt request can be used by both Live Chat and customer service advisors. However, some chat advisors wont have access so it's probably best to direct people to CS as a first port of call.

Re: How do I get a VAT invoice?

Cleoriff — Tue, 03 Oct 2017 16:50:39 GMT

Thanks for the confirmation @Martin-O2

Re: How do I get a VAT invoice?

MI5 — Tue, 03 Oct 2017 17:14:00 GMT

Re: How do I get a VAT invoice?

Cleoriff — Tue, 03 Oct 2017 17:16:58 GMT

@MI5 wrote:

Oh look...Thats nice.....:smileytongue:

Re: How do I get a VAT invoice?

pgn — Tue, 03 Oct 2017 17:51:02 GMT

And, before Refresh, the VAT invoice was provided on-line, no posting needed, on the day that your bill is issued. Is this not still the case for the Airtime portion of Refresh, @Martin-O2?

Re: How do I get a VAT invoice?

MI5 — Tue, 03 Oct 2017 17:52:35 GMT

A regular VAT invoice can be turned on by calling customer services for the airtime only, once the service is on the account the customer should then get the VAT invoice sent to them via post monthly.

Re: How do I get a VAT invoice?

pgn — Tue, 03 Oct 2017 18:46:53 GMT

@MI5 wrote:
A regular VAT invoice can be turned on by calling customer services for the airtime only, once the service is on the account the customer should then get the VAT invoice sent to them via post monthly.

I was debating the "via post only" bit, always got my VAT invoice online before Refresh...

Re: How do I get a VAT invoice?

MI5 — Tue, 03 Oct 2017 18:49:29 GMT

That was info previously given by O2, so unless told otherwise, they clearly state post only.
No idea why though. You'd think it was easier to provide it online, surely?

Re: How do I get a VAT invoice?

pgn — Tue, 03 Oct 2017 18:53:09 GMT

@MI5 wrote:
That was info previously given by O2, so unless told otherwise, they clearly state post only.
No idea why though. You'd think it was easier to provide it online, surely?

The whole point of paperless, surely, yes. I know there is a section in the My Bill part of the website that says "VAT invoice" or similar, that is where I always went for mine, once the account was activated for VAT invoicing by CS on 202.

Re: How do I get a VAT invoice?

Cleoriff — Tue, 03 Oct 2017 18:59:43 GMT

@MI5 wrote:
From O2:

We don’t issue a VAT invoice on the device plans every month, the Refresh agreement is a credit agreement and unless it’s a business account we are not obliged to produce monthly VAT invoices. Customer services can complete a form to send out a device plan VAT invoice for a specific month but this needs to be requested by the customer each time they need it and will be sent via post.
A regular VAT invoice can be turned on by calling customer services for the airtime only, once the service is on the account the customer should then get the VAT invoice sent to them via post monthly.

@MI5Where is the link for this info? When I searched I could only find the form I posted (about live chat)

I know Martin said both methods could be used but your info seems more up to date...:smileywink:

Re: How do I get a VAT invoice?

jonsie — Tue, 03 Oct 2017 19:11:53 GMT

@Cleoriff wrote:
@MI5 wrote:
From O2:

We don’t issue a VAT invoice on the device plans every month, the Refresh agreement is a credit agreement and unless it’s a business account we are not obliged to produce monthly VAT invoices. Customer services can complete a form to send out a device plan VAT invoice for a specific month but this needs to be requested by the customer each time they need it and will be sent via post.
A regular VAT invoice can be turned on by calling customer services for the airtime only, once the service is on the account the customer should then get the VAT invoice sent to them via post monthly.
@MI5Where is the link for this info? When I searched I could only find the form I posted (about live chat)
I know Martin said both methods could be used but your info seems more up to date...:smileywink:

Didn't one of the admin post this.....?

Re: How do I get a VAT invoice?

MI5 — Tue, 03 Oct 2017 19:12:12 GMT

I saved it from a post made by @Marjo.
No link for it though, sorry.

Re: How do I get a VAT invoice?

pgn — Mon, 04 Dec 2017 09:00:07 GMT

Yay, look @MI5 and @Cleoriff and @jonsie:

This is how Refresh Airtime "view and download bill" should look after requesting "VAT invoice" is enabled on a domestic account (thanks to @MercedesS for the encouragement to persist with O2 on 202!) - only took them 10 months to get it turned back on again for me

[image size edited]

Re: How do I get a VAT invoice?

MI5 — Sun, 03 Dec 2017 17:30:55 GMT

Great, at last !