topic Help I lost my phone and need a sim replacement but cannot access a phone right now in Pay Monthly

Help I lost my phone and need a sim replacement but cannot access a phone right now

Anonymous — Mon, 30 Oct 2017 10:19:20 GMT

Hi 02 team

I need a SIM replacement but cannot call the helpline can this be done online or via email?

Thanks

Re: Help I lost my phone and need a sim replacement but cannot access a phone right now

Anonymous — Mon, 30 Oct 2017 10:23:53 GMT

Hi @Anonymous this is not o2 you are talking to. We are all customers like you here You need to call customer service from a landline & report the loss & they can send you a SIM card

https://www.o2.co.uk/contactus

Re: Help I lost my phone and need a sim replacement but cannot access a phone right now

Anonymous — Mon, 30 Oct 2017 10:24:59 GMT

thanks

Re: Help I lost my phone and need a sim replacement but cannot access a phone right now

MI5 — Mon, 30 Oct 2017 10:33:04 GMT

Hi, it can be done online.
See help here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Re: Help I lost my phone and need a sim replacement but cannot access a phone right now

Anonymous — Mon, 30 Oct 2017 11:09:49 GMT

@Anonymous You are very welcome & welcome to the forum