topic Re: Voicemail Notifications in Pay Monthly

Voicemail Notifications

mjbj — Tue, 05 Sep 2017 14:57:17 GMT

When I access 901, and go to Mailbox settings (*, 4), I want to receive notifications if someone hangs up before leaving a message - option 5.

I have had to change frrom being notified by a voicemail symbol on the screen, to being notified by text message (according to someone on O2 Live Chat).

When I accessed 901 again today, again I find that in order to receive the notifications I want, that I have to press option 5. It is though my choice is not being remembered (or ignored).

I have spoken to O2 call handlers, & live chat quite a few times now. I just find this ridiculous and very annoying. Luckily I am on a Big Bundle PAYG, so it is not costing me anything, although it is taking inclusive call minutes away.

Does anyone have any ideas about this please?

Thanks.

Re: Voicemail Notifications

MI5 — Tue, 05 Sep 2017 15:11:25 GMT

We have a voicemail help thread here https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-p/547712#U547712 but it sounds like customer service need to reset your vm account.

Re: Voicemail Notifications

mjbj — Tue, 05 Sep 2017 17:19:22 GMT

Thank you very much for that, it looks very helpful

I think another call to Customer Service may be in order though.

Re: Voicemail Notifications

Marjo — Tue, 12 Sep 2017 13:05:20 GMT

Hi @mjbj how are you doing this week? Any luck with the voicemail notifications or are you still struggling with it? Please let us know how you're getting on.

Thanks @MI5!

Re: Voicemail Notifications

mjbj — Wed, 13 Sep 2017 18:32:12 GMT

Yes, I'm still having no luck with it.

I spoke to a call handler the other day, and they seemed to think that feature was in testing stages.

So, even if I do select it every time when accessing voicemail, it may or may not activate anyway.