topic Re: O2 account in Pay Monthly

O2 account

Anonymous — Sun, 10 Sep 2017 17:56:15 GMT

I got a new phone a while ago and changed all the information on my O2 account but when I try to log into it it just takes me to the old disconnected one. How do I solve this problem?

Re: O2 account

Cleoriff — Sun, 10 Sep 2017 18:00:24 GMT

Do you mean My O2? http://www.o2.co.uk/myo2

If its not updated then you need to ring customer services https://www.o2.co.uk/contactus

Re: O2 account

MI5 — Sun, 10 Sep 2017 18:03:16 GMT

Your new account will have a new login.
Details of which will be on your emails. The login is your email address that you registered to the account and the password is sent separately by email.
You can change the password once logged in if you wish.
Customer services can tell you your password if you don't have the email.
http://www.o2.co.uk/contactus

Re: O2 account

pgn — Sun, 10 Sep 2017 18:30:43 GMT

Have you tried using a different browser, in case you are seeing cached information from your old account in your current browser?

Sometimes, clearing your browser's cache and any cookies related to O2 websites can help.

Failing that, as advised elsewhere on this thread, it's "contact O2 time", by phone or, if you can get logged in, by web chat.

After all, you can still log-in to the Community Forum, it's just the myO2 side of the website that's playing up on you.

Re: O2 account

jonsie — Sun, 10 Sep 2017 18:36:40 GMT

Just a thought so don't shoot me dead (or there again maybe that would help) but if the OP signs into the original My O2 on a PC, would he be able to link the accounts by clicking on the bring in other products? Only the mobile number and email is needed.

Re: O2 account

jonsie — Sun, 10 Sep 2017 18:38:02 GMT

Scratch that, maybe the OP has transferred the number. Nurse.... medication please!

Re: O2 account

MI5 — Sun, 10 Sep 2017 18:39:56 GMT

@jonsie wrote:
Just a thought so don't shoot me dead (or there again maybe that would help) but if the OP signs into the original My O2 on a PC, would he be able to link the accounts by clicking on the bring in other products? Only the mobile number and email is needed.

I think it might work, but they still need the password for the new account as it asks you to log in to authorise the merge.

Re: O2 account

jonsie — Sun, 10 Sep 2017 19:10:21 GMT

Ah ok, forgot about that 🤐

Re: O2 account

Marjo — Mon, 11 Sep 2017 13:32:22 GMT

@Anonymous wrote:

I got a new phone a while ago and changed all the information on my O2 account but when I try to log into it it just takes me to the old disconnected one. How do I solve this problem?

Hi @Anonymous! Welcome to our forum! Did you manage to login to the correct account in the end? Let us know how you get on, would be awesome to hear back from you!

Thanks @pgn, @MI5, @jonsie!