topic Re: Data usage excessive in Pay Monthly

Data usage excessive

Anonymous — Fri, 08 Sep 2017 08:23:18 GMT

For months now I have been using my data excessively quickly sometimes within the first week! This seemed really odd and I even took my phone into iPhone store to see if I could change any settings but the guy agreed that I'd done all I could. Then last night I heard on a radio programme that this is happening to a lot of people recently and so I'm getting a bit suspicious - what is going on here? Is this a way to get me to buy bolt ons?! Also my contract is due for renewal and I am seriously considering changing to another network because of this. Can anyone look into this for me?

Re: Data usage excessive

MI5 — Fri, 08 Sep 2017 08:27:51 GMT

@Anonymous you will need to contact O2 directly http://www.o2.co.uk/contactus

We are just customers here so cannot assist with your request.

It does happen though and if you search the forum you will see a number of excessive data usage threads for the iPhone.

Re: Data usage excessive

Cleoriff — Fri, 08 Sep 2017 08:29:03 GMT

Hi @Anonymous This isn't customer services it's a community forum...You need to contact CS and speak to someone https://www.o2.co.uk/contactus. You can also check your usage via My O2 http://www.o2.co.uk/myo2

Re: Data usage excessive

Cleoriff — Fri, 08 Sep 2017 08:32:19 GMT

@AnonymousA recent thread about the same thing here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Sudden-data-usage/m-p/1067301/highlight/true#M134211

Re: Data usage excessive

MI5 — Fri, 08 Sep 2017 08:36:02 GMT

I started a thread too some time ago about the same thing.
In the end, that account moved to EE and problem was solved.

Re: Data usage excessive

Anonymous — Fri, 08 Sep 2017 08:47:30 GMT

this could be because of "WIFI assist" if you go into settings, mobile data and scroll right to the bottom their will be a toggle for wifi assist, turn this off!!!! when using apps and being connected to wifi your handset will still use mobile data, also check to makesure that all updates will be done when coneccted to wifi only, this will also save on data usage, iu was using nearly 3gb a week because of this on my iphone, iphones are forever running updates in the background so forever using data... but because your phone is connected to wifi it will still also use mobile data at the same time!.... hope this helps

Re: Data usage excessive

Marjo — Mon, 11 Sep 2017 17:10:57 GMT

Hello @Anonymous, how are you doing? Did you manage to find out what was eating your data, e.g. could it have been the Wi-fi assist mentioned above?