topic Re: Change imei in Pay Monthly

Change imei

Anonymous — Mon, 31 Jul 2017 08:23:07 GMT

I have replaced my phone and need to change the IMEI number on my o2 account. How do I do this?

Re: Change imei

adamtemp64 — Mon, 31 Jul 2017 08:27:55 GMT

It should auto update in MYo2 check in there if not you will need to ring o2 http://www.o2.co.uk/contactus

Re: Change imei

pgn — Mon, 31 Jul 2017 08:38:27 GMT

It took a couple of months for mine to catch up after my last upgrade in Jan, despite having bought device and tariff in an O2 shop.

Re: Change imei

adamtemp64 — Mon, 31 Jul 2017 08:40:24 GMT

@pgn I had to get the twitter team involved on mine when upgraded to the 7 last september but it should just catch up and display the correct phone

Re: Change imei

pgn — Mon, 31 Jul 2017 09:06:17 GMT

The Twitter team seem to be more likely to get things sorted more quickly, where they can, I have noticed. Contact O2 on the website can be more hit-and-miss. Strange, but there we go. Community help here is, naturally, priceless

Re: Change imei

MI5 — Mon, 31 Jul 2017 09:31:27 GMT

You cannot change it yourself.
It is supposed to update automatically when you start using the phone.

Re: Change imei

Anonymous — Mon, 31 Jul 2017 11:48:06 GMT

Mine updated 24 hours after my upgrade

Re: Change imei

jonsie — Mon, 31 Jul 2017 12:02:07 GMT

My device details or IMEI number have not been available since I lost the Note 4 and replaced it in Thailand in January. I really can't be bothered to chase this up with customer service.

Re: Change imei

Marjo — Thu, 03 Aug 2017 09:58:10 GMT

Hey @Anonymous did it auto-update for you yet in My O2?

Re: Change imei

Anonymous — Thu, 03 Aug 2017 10:41:27 GMT

Yes, all updated now.