topic Re: Download and Print Bills in Pay Monthly

Download and Print Bills

Anonymous — Mon, 31 Jul 2017 10:32:10 GMT

Hi, any idea when the long term final fix for issues with downloading and printing bills will be completed?

In my last chat with an O2 advisor the host said that O2 were working on a long term solution.

Yes, I've cleared the cache and deleted the remembered password, on google chrome and on safari, on different devices.

I need to download this information monthly for expense claims.

Diagnostic Information
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=xxxxxxxxxx&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
   Error Code: o20x13212072ae
   Userid: unauthenticated
   Date/time: 31/07/2017 11:24:16

Re: Download and Print Bills

jonsie — Mon, 31 Jul 2017 10:35:53 GMT

No news apart from problem identified but no eta for fix. Long running thread already. Can you redirect @Marjo

Re: Download and Print Bills

MI5 — Mon, 31 Jul 2017 10:36:30 GMT

No idea as we are all customers like yourself.
The main thread on the forum will be updated with any info we are told.

Re: Download and Print Bills

MercedesS — Mon, 31 Jul 2017 13:58:32 GMT

Hello @Anonymous

We are really sorry to see that you are still having issues. Please check the main topic where we will be posting any update as we get them.

But, a fix has been worked on but unfortunately, we don't have any ETA yet. Thanks again for your patience