topic Re: Wrong tariff in Pay Monthly

Wrong tariff

Anonymous — Sat, 29 Jul 2017 06:17:04 GMT

I decided to change from the talkalot tariff to the £10 Data Big Bundle.

Unfortunately I sent 10BIGDATABUNDLE to 21300 instead of 10DATABIGBUNDLE. But the stupid system has automatically put me on the £10 Big Bundle and deducted the £10 from my credit instead of rejecting an invalid Bundle name!

How do I switch to the £10 Data Big Bundle without losing my monkey or having to put more credit in?

Re: Wrong tariff

adamtemp64 — Sat, 29 Jul 2017 06:55:42 GMT

Check in my o2 . But you need to contact customer services as they are the only ones that can help you we are all customers here http://www.o2.co.uk/contactus

Re: Wrong tariff

jonsie — Sat, 29 Jul 2017 08:29:59 GMT

You can only change once a month so call them and explain the error and they may well help you. 4445

Re: Wrong tariff

MI5 — Sat, 29 Jul 2017 09:03:29 GMT

The only way is to call customer service as said.

Re: Wrong tariff

Marjo — Mon, 31 Jul 2017 14:40:16 GMT

Good afternoon @Anonymous and welcome to our community! Sorry to hear you got the incorrect bundle. 😞 Did you manage to talk to customer services to sort it out?