topic Re: O2 Roaming Italy in Pay Monthly

O2 Roaming Italy

Anonymous — Thu, 27 Jul 2017 21:14:40 GMT

I am actually in Italy for my holidays. On 15th of June I recived this message:
"Welcome to ITALY.
Now, all calls, texts and data you use in our Europe Zone will come out of your normal UK allowance. So roaming in Europe feels just like home. For more info and terms, visit: <www.o2.co.uk/paym/roam-in-eu>.
Call 112 for emergency services across Europe. More for you."

I thought it will be automatically changed from Uk to Italy but I am now just able to use the calls. How can I set my phone for the data?
Thanks everyone

Re: O2 Roaming Italy

MI5 — Thu, 27 Jul 2017 21:27:46 GMT

Data is working but it's so slow it's useless.
I'm in France now and getting 0.3mbps average.
There's a big thread on it on here.

Re: O2 Roaming Italy

MI5 — Thu, 27 Jul 2017 21:26:42 GMT

Have a read of this
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-EU-Roaming-versus-Vodafone-Three-Asda-BT-and-Tesco-Dublin/m-p/1060568#M131588

Re: O2 Roaming Italy

Cleoriff — Thu, 27 Jul 2017 21:34:47 GMT

And this is just the start of the holiday season. I foresee many many more posts like this....

The thread @MI5 linked to shows the disappointment/anger of o2 customers when roaming....

Re: O2 Roaming Italy

MI5 — Thu, 27 Jul 2017 21:42:40 GMT

Indeed on both counts.

Re: O2 Roaming Italy

Anonymous — Fri, 28 Jul 2017 08:06:57 GMT

I thought O2 wasn't going to restrict data speed whilst roaming? If they do then thats digusting.

I've recently been to Crete and my Vodafone speed was amazingly fast

Re: O2 Roaming Italy

MI5 — Fri, 28 Jul 2017 08:08:06 GMT

I guess you haven't read the main thread on the subject?

Re: O2 Roaming Italy

Cleoriff — Fri, 28 Jul 2017 08:09:39 GMT

Main thread here @Anonymous https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-EU-Roaming-versus-Vodafone-Three-Asda-BT-and-Tesco-Dublin/m-p/1062977#M132594

Re: O2 Roaming Italy

MI5 — Fri, 28 Jul 2017 08:13:10 GMT

Already posted #3

Re: O2 Roaming Italy

Cleoriff — Fri, 28 Jul 2017 08:46:29 GMT

@MI5 wrote:
Already posted #3

Yes I didn't scroll back to see...had it open so linked to it.

Re: O2 Roaming Italy

MI5 — Fri, 28 Jul 2017 08:55:56 GMT

Good thread anyway.

Re: O2 Roaming Italy

Cleoriff — Fri, 28 Jul 2017 09:31:21 GMT

Yes a bit like all the others complaing about changes to roaming......:smileysad:

Re: O2 Roaming Italy

MI5 — Fri, 28 Jul 2017 09:34:07 GMT

Yup.....

Re: O2 Roaming Italy

Anonymous — Tue, 01 Aug 2017 08:26:34 GMT

So without sounding like a divvy, O2 are still restricting the speed of data whilst roaming? even in the EU?

Re: O2 Roaming Italy

adamtemp64 — Tue, 01 Aug 2017 08:28:07 GMT

@Anonymous yes and no sign when it will be removed

Re: O2 Roaming Italy

Anonymous — Tue, 01 Aug 2017 08:36:38 GMT

@adamtemp64 wrote:
@Anonymous yes and no sign when it will be removed

That is utterly appalling by O2. EVERY other operator provides full speed internet whilst roaming. Even more glad i switched to Vodafone now.....and they include Turkey in their list of EU countries.

Very poor show O2

Re: O2 Roaming Italy

Cleoriff — Tue, 01 Aug 2017 08:54:02 GMT

@Anonymous wrote:
@adamtemp64 wrote:
@Anonymous yes and no sign when it will be removed
That is utterly appalling by O2. EVERY other operator provides full speed internet whilst roaming. Even more glad i switched to Vodafone now.....and they include Turkey in their list of EU countries.

Very poor show O2

You probably did the right thing moving networks @Anonymous A lot of users are doing the same. Sad for o2 but if they can't deliver a service then customers have no choice really

Re: O2 Roaming Italy

Anonymous — Tue, 01 Aug 2017 09:01:27 GMT

@Cleoriff wrote:
@Anonymous wrote:
@adamtemp64 wrote:
@Anonymous yes and no sign when it will be removed
That is utterly appalling by O2. EVERY other operator provides full speed internet whilst roaming. Even more glad i switched to Vodafone now.....and they include Turkey in their list of EU countries.

Very poor show O2
You probably did the right thing moving networks @Anonymous A lot of users are doing the same. Sad for o2 but if they can't deliver a service then customers have no choice really

I actually moved 18 months ago after my signal deteriorated to being useless. I have to say, Vodafone have never let me down signal wise; they even gave me 2GB data for nothing when i told them i was going abroad!!

Re: O2 Roaming Italy

Anonymous — Tue, 01 Aug 2017 09:48:47 GMT

Do these speed restrictions apply to business customers too?

I queried this speed restriction with our O2 wholesale account manager and have been informed there is no speed restriction whilst roaming in the EU.

Could someone verify?

Re: O2 Roaming Italy

MI5 — Tue, 01 Aug 2017 10:07:59 GMT

That's the company line they feed everyone.....