topic Re: Unable to print off my bill in Pay Monthly

Unable to print off my bill

Anonymous — Fri, 21 Jul 2017 13:35:20 GMT

Hi,

Getting an error message "DASH_ERR04: The account number in the target address is invalid" when trying to print off a bill. Not working in Chrome or Edge, have deleted cookies and all that stuff. I have 2 phones included in the account and it works for one and not the other. Help!

Re: Unable to print off my bill

Anonymous — Fri, 21 Jul 2017 13:38:10 GMT

Try a different browser. Edge is known to not support myo2

Re: Unable to print off my bill

adamtemp64 — Fri, 21 Jul 2017 14:05:36 GMT

A known issue https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/DASH-ERR04-The-account-number-in-the-target-address-is-invalid/td-p/1059754

Re: Unable to print off my bill

MI5 — Fri, 21 Jul 2017 14:30:03 GMT

Forum is full of this if you do a search.
O2 have been investigating it for weeks and getting nowhere with it!

Re: Unable to print off my bill

Anonymous — Thu, 27 Jul 2017 07:34:14 GMT

Thanks for the replies, have reported to customer services. For a well known issue, I was getting a bit of a blank look down the phone - will wait and see.

Re: Unable to print off my bill

MI5 — Thu, 27 Jul 2017 07:51:50 GMT

That surprises no one!

Re: Unable to print off my bill

jonsie — Thu, 27 Jul 2017 07:54:50 GMT

O2 would have you believe there are no current issues....

Re: Unable to print off my bill

adamtemp64 — Thu, 27 Jul 2017 08:04:53 GMT

@Martin-O2 another one to be locked and directed to main thread menntioned above ?

Re: Unable to print off my bill

MI5 — Thu, 27 Jul 2017 10:17:15 GMT

Yes, everything is fine with O2. It's the customers at fault!

Re: Unable to print off my bill

Cleoriff — Thu, 27 Jul 2017 10:40:30 GMT

@adamtemp64 wrote:
@Martin-O2 another one to be locked and directed to main thread menntioned above ?

And needs to be moved out of O2 Home as well.....

Re: Unable to print off my bill

Martin-O2 — Thu, 27 Jul 2017 13:16:33 GMT

Thanks @adamtemp64!

@Anonymous Thanks for taking the time to post about this. We have a main thread going on the bill download situation and would like to keep the conversation in one place. As such I'll lock this thread and ask that you discuss in this thread. I'll be updating that thread as soon as I have more info.