topic Re: DASH_ERR04: The account number in the target address is invalid. in Pay Monthly

DASH_ERR04: Cant download old bills

Anonymous — Fri, 18 Aug 2017 09:22:51 GMT

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

Latest update from the community team:

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

Re: DASH_ERR04: The account number in the target address is invalid.

gmarkj — Mon, 10 Jul 2017 10:01:41 GMT

Funnily enough I have just tried this and had the same problem.
The normal advice is to do all of the above (specifically avoiding the Edge browser), but as you have done that I think there is something else going on.
@Martin-O2 @MercedesS @Marjo can you speak to the wider team and see if there is anything in the background causing this?

Re: DASH_ERR04: The account number in the target address is invalid.

Martin-O2 — Mon, 10 Jul 2017 10:02:55 GMT

Thanks for the mention @gmarkj! We'll raise this with the team now.

Re: DASH_ERR04: The account number in the target address is invalid.

Anonymous — Mon, 10 Jul 2017 10:11:07 GMT

Thank you. It was working fine until my latest Bill was raised on Friday. I just need a copy of the Bill for my accountant. He has been chasing me as the accounts need completing.

Re: DASH_ERR04: The account number in the target address is invalid.

MI5 — Mon, 10 Jul 2017 10:17:04 GMT

Same issue reported yesterday too so maybe a wider issue than the usual browser incompatibility.

Re: DASH_ERR04: The account number in the target address is invalid.

Anonymous — Mon, 10 Jul 2017 10:25:12 GMT

Thanks for the reply. I knew it wasnt just me. Hopefully its sorted quick as I need a copy of the bill

Re: DASH_ERR04: The account number in the target address is invalid.

gmarkj — Mon, 10 Jul 2017 10:25:25 GMT

Yep, tried to view the bill today as had the new bill notification and can't get on.
Can see them (albeit in a limited fashion) through the android app, but if you need to download/print it doesn't help!

Re: DASH_ERR04: The account number in the target address is invalid.

Martin-O2 — Mon, 10 Jul 2017 12:53:11 GMT

This has been reported now guys so please bear with me while we wait for a response.

Re: DASH_ERR04: The account number in the target address is invalid.

Anonymous — Mon, 10 Jul 2017 12:57:08 GMT

Thanks Martin

Re: DASH_ERR04: The account number in the target address is invalid.

Anonymous — Mon, 10 Jul 2017 20:01:59 GMT

it's happening to me too, I have four devices linked to my account but only 3 of them allow me to download and print my bill. was on o2 chat yesterday to be told it would be resolved within 2 hours.... 24hours later I'm still waiting! sort it out o2 🤔

Re: DASH_ERR04: The account number in the target address is invalid.

Anonymous — Mon, 10 Jul 2017 22:56:22 GMT

Waiting for this to be resolved as well.

Customer Services have sent the July bill for both my numbers (that are linked to same My O2 login), as I'm unable to download any bills on either of my 2 O2 numbers. getting same 'DASH_ERR04' message. Tried 3 different browsers, 3 different devices (pc, mac, and ipad), and tried clearing cache and all 'O2' related cookies. Still no luck whatsoever.

Re: DASH_ERR04: The account number in the target address is invalid.

gmarkj — Tue, 11 Jul 2017 06:40:45 GMT

Still not working this morning...

Re: DASH_ERR04: The account number in the target address is invalid.

Martin-O2 — Tue, 11 Jul 2017 08:22:49 GMT

No news yet guys but this is being looked into. I'll let you all know as soon as I have an update.

Re: DASH_ERR04: The account number in the target address is invalid.

Anonymous — Tue, 11 Jul 2017 14:48:47 GMT

Getting this error as well. 3 numbers on my account, only 1 can access the previous bills. I'm supposed to be preparing a set of accounts this afternoon, and it's very frustrating that I cannot get see my bills for the last 12 months. Live chat told me to call and that someone could help me immediately. I called up and was told that he'd raise a case. "How long would that take" I asked? "We don't have a timescale" was the reply.

😞

Re: DASH_ERR04: The account number in the target address is invalid.

Anonymous — Wed, 12 Jul 2017 19:44:20 GMT

Hmmm, well over 24 hours and still no access to my bills. Same error. @Martin-O2 What's the score with this? Any news on when it'll be fixed?

Re: DASH_ERR04: The account number in the target address is invalid.

gmarkj — Thu, 13 Jul 2017 06:28:16 GMT

still not working this morning...

surely providing access to the bill that you are going to charge people for is a priority? you know, just in case people want to check it will be for the correct amount...

Re: DASH_ERR04: The account number in the target address is invalid.

Cleoriff — Thu, 13 Jul 2017 06:40:33 GMT

A bit poor that this has been going on for 4 days now without being resolved....

Edit..in fact was reported here on the 8th...https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Viewing-amp-printing-older-bills/td-p/1059578

Re: DASH_ERR04: The account number in the target address is invalid.

Martin-O2 — Thu, 13 Jul 2017 10:36:30 GMT

Sorry guys no update yet but this is being worked on as a high priority.

Re: DASH_ERR04: The account number in the target address is invalid.

Anonymous — Fri, 14 Jul 2017 11:31:16 GMT

If you google - "DASH_ERR04: The account number in the target address is invalid" you can see that customers have been raising this problem in forums at least as far back as 2008!! How can it take a company the size of O2 so many years not to fix such a fundamental issue?

Re: DASH_ERR04: The account number in the target address is invalid.

pgn — Fri, 14 Jul 2017 21:19:57 GMT

And what progress to report...? O2 Online, on Twitter, claim to know nothing of the "issue", O2 Chat from website say there is an issue, offering to send me a paper copy of my current bill within 14 days and knocking a fiver off my next bill (allegedly).

So, do we have to make ourselves a thorn in O2's side to get this fixed...?