topic Re: Wifi/4g calling in Pay Monthly

Re: Wifi/4g calling S7

Anonymous — Thu, 29 Jun 2017 10:25:26 GMT

Hello - I'm moving to a house with zero O2 signal at the weekend. A few weeks ago I set up WiFi/4G calling with O2 however I don't have the WiFi calling option on my S7 handset. After an hour on the phone with techies at O2 it seems that Samsung are issuing a software upgrade at some point in the future which will allow WiFi calling on the S7 on O2 purchased handsets, however the facility isn't available yet. Martin, your comment would seem to contradict this - are you saying that my S7 should indeed have the WiFi/4G facility on the handset please? Thank you.

Faz

Re: Wifi/4g calling

PhoneChanger — Wed, 28 Jun 2017 14:36:22 GMT

@Anonymous assuming you have an S7 purchased directly from O2 and you are running the latest firmware then the option for wifi calling should be available.

If you have a generic firmware (ie unbranded) then the options for 4G calling / wifi calling are currently disabled. O2 and other networks are looking at ways to enable these (apparently)

Re: Wifi/4g calling

Martin-O2 — Wed, 28 Jun 2017 15:15:16 GMT

@PhoneChanger Has summed up the situation perfectly @Anonymous Currently to use the wifi/4G calling feature you need a handset directly from O2 with the latest firmware. I take it you have gone through the entire setup process described above?

Re: Wifi/4g calling

Anonymous — Wed, 28 Jun 2017 15:35:05 GMT

Hello @PhoneChanger and @Martin-O2. My handset came directly from O2 a few months ago; I'm not sure how I check the latest firmware, however my software update tab tells me I'm up to date, is this the same thing or is firmware different? I spent a long time on the phone with an O2 techie a few weeks ago trying to resolve this and in the end she said it was down to Samsung needing to release another software update.

Any more ideas please?

Re: Wifi/4g calling

MI5 — Wed, 28 Jun 2017 15:55:30 GMT

Just because it came from o2 doesn't mean it's got o2 software.
Dial *#1234# and quote your CSC please.

Re: Wifi/4g calling

Anonymous — Wed, 28 Jun 2017 16:10:24 GMT

Hi - G930FXEU1DQD1

Does that help? Thank you 🙂

Re: Wifi/4g calling

Anonymous — Wed, 28 Jun 2017 16:20:43 GMT

@MI5 Sorry - I forgot to tag you in my last message.

Re: Wifi/4g calling

MI5 — Wed, 28 Jun 2017 18:02:04 GMT

Hi @Anonymous

Yes it helps me but not you.
It is generic Samsung firmware so wifi calling won't work I'm afraid.

Re: Wifi/4g calling

Anonymous — Wed, 28 Jun 2017 21:24:17 GMT

Oh no, @MI5 !! Is there any solution at all? Or anything in the pipeline? Living in a house with no O2 signal whatsoever 3 months into a 2 year contract and no wifi calling is hopeless 😞

Re: Wifi/4g calling

MI5 — Wed, 28 Jun 2017 21:31:14 GMT

You could flash O2 firmware yourself.

Re: Wifi/4g calling

Anonymous — Thu, 29 Jun 2017 05:12:14 GMT

Thanks @MI5 - you're talking to a girl that can service a motorbike, but who's a bit clueless about anything anymore technical than that! Could you help me understand how I'd do that please?

Re: Wifi/4g calling

MI5 — Thu, 29 Jun 2017 05:19:52 GMT

Should be a cake walk for you then.
Have a read through this first and see if you're comfortable with the process.
I'll link you to firmware later if you wish to proceed.

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/463464/highlight/true#M18334

Re: Wifi/4g calling

Anonymous — Thu, 29 Jun 2017 09:41:29 GMT

Thanks @MI5 - it looks straightfordward enough - however there's a point where the battery needs to be removed from the phone and unless I'm barking, that's not possible with an S7 is it?

Re: Wifi/4g calling

MI5 — Thu, 29 Jun 2017 09:48:18 GMT

Yeah, that's not applicable anymore.
You just need to do a soft reset now if it refuses to go into recovery mode.

Re: Wifi/4g calling

MI5 — Thu, 29 Jun 2017 09:53:00 GMT

This is the firmware you need which is identical except for the o2 customization.
https://www.sammobile.com/firmwares/galaxy-s7/SM-G930F/O2U/download/G930FXXU1DQD7/168434/

Re: Wifi/4g calling

Anonymous — Thu, 29 Jun 2017 09:56:23 GMT

Perfect, thanks @MI5 - another dim question however - when you say "soft reset" - how do I do that specficially please?

Re: Wifi/4g calling

MI5 — Thu, 29 Jun 2017 10:01:09 GMT

Just hold the power button for about 10-15 seconds.

Re: Wifi/4g calling

gmarkj — Fri, 30 Jun 2017 12:42:53 GMT

Is it not just as easy to use Tu instead? That way you can call and send messages (SMS) - assuming you have/will have a decent-ish broadband at home...

Re: Wifi/4g calling

jonsie — Fri, 30 Jun 2017 13:12:47 GMT

The TU app works great for me but the problem is that it doesn't for everyone. However as with everything O2 does these days, it's certain phones in certain areas that can benefit from wifi calling which is really annoying to people who have phones already provisioned with WiFi capability.

My phone has the option built in but my area isn't on the list, my phone isn't O2 branded and I'm annoyed that I can't use the phone to its full capability BUT I have TU if I need to use it and as you point out, it has text capability apart from the texts that my banks send.

One day O2 will do something for All customers at the same time rather than only those buying the top end most expensive phones.

Re: Wifi/4g calling

mavericke — Fri, 07 Jul 2017 14:27:52 GMT

3@jonsie

I agree. TU does not work well for me though.

Once again, I agree that O2 should release the Wi-Fi calling function to all mobile phones that support the function. It is pretty sad to see that the iOS is leading the pack in enabling more devices for wifi calling and mobile provider's are falling behind with the Android OS. I have mentioned this in my other posting in this forum before.