topic Re: Charge for rejecting a marketing call? in Pay Monthly

Charge for rejecting a marketing call?

Anonymous — Wed, 14 Jun 2017 08:23:59 GMT

It appears I'm being charged for rejected calls. Can this be right?

Re: Charge for rejecting a marketing call?

MI5 — Wed, 14 Jun 2017 08:28:14 GMT

No, can you explain what's happening and have you checked your MyO2 for a breakdown of charges?
http://www.o2.co.uk/myo2

Re: Charge for rejecting a marketing call?

Anonymous — Wed, 14 Jun 2017 08:34:03 GMT

Sorry but how do I check a breakdown of charges?

Re: Charge for rejecting a marketing call?

Cleoriff — Wed, 14 Jun 2017 08:45:17 GMT

@Anonymous wrote:
Sorry but how do I check a breakdown of charges?

You go into My O2 http://www.o2.co.uk/myo2 and check your bill

https://community.o2.co.uk/t5/O2-Apps/My-O2-Bills-section-Mini-Guide/bc-p/1017620#M10

Edited to add this guide as well https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Re: Charge for rejecting a marketing call?

jonsie — Wed, 14 Jun 2017 08:51:57 GMT

Ate you on contract or payandgo? There is no charge for rejected calls so you need to determine what charges you are paying. We need to know exactly which platform you are on because there are different ways of checking.

Re: Charge for rejecting a marketing call?

jonsie — Wed, 14 Jun 2017 08:47:44 GMT

If this is in the correct section then that answers my question so follow the advice by @Cleoriff@

Re: Charge for rejecting a marketing call?

Anonymous — Wed, 14 Jun 2017 11:37:24 GMT

I'm on PAYG so I'm guessing there's no bill to check. Sorry, I should have mentioned this in my first post. Is there any way to check a history of charges on PAYG?

Re: Charge for rejecting a marketing call?

MI5 — Wed, 14 Jun 2017 11:54:25 GMT

Not on PAYG without requesting a SAR which will cost you £10, but the more likely scenario is a web daily charge of £1 per day for any data use (if none included in your tariff).
If this is the case, you need to turn off mobile data on your handset.

Re: Charge for rejecting a marketing call?

jonsie — Wed, 14 Jun 2017 12:25:19 GMT

This is why I asked, I suspected Web Daily so it's a case of switching off mobile data and using only wifi or switching to a big bundle tariff with some data allowance.

Re: Charge for rejecting a marketing call?

Marjo — Thu, 15 Jun 2017 09:40:39 GMT

Good morning @Anonymous! Welcome to the community. How are you getting on? Did you decide what to do next?

Thanks for all your help guys @jonsie, @MI5, @Cleoriff!