topic Re: Transfer of number to a new person in Pay Monthly

Transfer of number to a new person

Anonymous — Tue, 13 Jun 2017 15:38:59 GMT

Sorry if this has already be asked and answered clearly. I have a Pay Monthly contract that is outside of its contracted term. I want to transfer the number (and I presume the existing contract) to a new person, so that they can start a new contract under their own name with a new handset etc, as though they were a new customer. As far as I can see, they need to first set up an account (how?) and then the transfer can be initiated, ideally with both parties on a call with 02.

Thanks for any help and advice.

Re: Transfer of number to a new person

MI5 — Tue, 13 Jun 2017 15:53:10 GMT

They need to obtain a contract in store or online then as you say you can both call to transfer the number.

Re: Transfer of number to a new person

Anonymous — Tue, 13 Jun 2017 16:06:17 GMT

call 202 and and do a change of ownership they will put you through to sales and take you through the process just ensure that the person taking over the contract is with you so they can runa credit check and take DD details etc... Good luck

Re: Transfer of number to a new person

jonsie — Tue, 13 Jun 2017 17:24:59 GMT

You can't transfer the contract, you can only transfer the number. Doing so will automatically end that contract and a final bill will be produced so that you can pay up in full any remaining charges.

Re: Transfer of number to a new person

Curr946 — Wed, 14 Jun 2017 04:48:18 GMT

I'm not sure 02 do a change of ownership, I'm with @jonsie on this one

Re: Transfer of number to a new person

MI5 — Wed, 14 Jun 2017 05:19:38 GMT

They don't which was why I said a new contract in store or online is required first.

Re: Transfer of number to a new person

Marjo — Wed, 14 Jun 2017 09:06:46 GMT

Good morning @Anonymous! Welcome to the forum! Let us know how you get on with the transfer. Do you have any additional questions?

Thanks guys for your help!