topic Re: Bolt on not working in Pay Monthly

Bolt on not working

Anonymous — Thu, 08 Jun 2017 22:40:04 GMT

Currently on a 3gb of data a month contract with a +3gb bolt on every month. Was an online offer. My bolt on hasn't kicked in yet and i am out of data. I need to use internet for work and this is becoming a major problem. Hopefully this can be resolved this soon.

Re: Bolt on not working

Cleoriff — Thu, 08 Jun 2017 22:58:55 GMT

Hi @Anonymous. Welcome to the forum. Sadly we cant resolve this issue for you. Only customer services can do that. Give them a call first thing tomorrow between 8-8,30am http://www.o2.co.uk/contactus

Re: Bolt on not working

MI5 — Fri, 09 Jun 2017 05:19:14 GMT

We've had a few customers mention this issue so its yet another system glitch which hopefully is been looked at by the tech support team.

Re: Bolt on not working

Marjo — Fri, 09 Jun 2017 18:00:21 GMT

Hey thanks for reporting this, @Anonymous let us know how you get on and if you managed to get the bolt-on working? Cheers!

Re: Bolt on not working

dam_01 — Mon, 12 Jun 2017 19:32:31 GMT

Getting the exact same issue. New contract from the end of May although this contract was for 6gb data but have used 3 and I'm told thats the limit.

More annoyingly or worryingly I received a letter from O2 o say welcome and to confirm the contract is at 3gb. I've been in touch with the chat support twice now and both times was told that there was an issue, they were aware of it and if nothing had changed in the next 72 hours then get back in touch.

I'm pass that now and still no change but now the chat help is no longer working.

Am I going to have to call in the morning now too?

Not setting a very good experience of O2 so far... 😕

Re: Bolt on not working

MI5 — Mon, 12 Jun 2017 19:52:06 GMT

When o2 offer something like this, they usually add the extra data as a bolt on.
It looks like this isn't working for some reason which is no surprise really tbh.........

Re: Bolt on not working

jonsie — Mon, 12 Jun 2017 19:56:50 GMT

Can you possibly chase this up @Marjo or @Anonymous-O2

Re: Bolt on not working

Marjo — Tue, 13 Jun 2017 12:16:44 GMT

Hi guys thank you, we'll check for any updates for you on this issue and will let you know when we hear more about it.

Re: Bolt on not working

jonsie — Tue, 13 Jun 2017 12:42:27 GMT

Thanks @Marjo ☺️

Re: Bolt on not working

MercedesS — Wed, 14 Jun 2017 08:35:11 GMT

Hello guys,

thank you for bringing this matter to our attention! It should be fixed now so, please @Anonymous and @dam_01, if you could test and let us know it could be great!

Thanks @jonsie, @MI5 for your amazing help!