topic How do I activate my Bolt-On in Pay Monthly

How do I activate my Bolt-On

Anonymous — Mon, 12 Jun 2017 22:01:21 GMT

I've just upgraded my handset and contract, I'm now on a 5Gb contract with 10Gb as a free Bolt-On. I've just used up the 5Gb but instead of continuing to the 10Gb data I'm being told I need to get additional data.

Does anyone know if I have to activate this Bolt-On please as this has happened at just after the 202 number has closed for the night and there doesn't seem to be anyone available for an online chat either.

Thanks in advance.

Re: How do I activate my Bolt-On

MI5 — Mon, 12 Jun 2017 22:08:17 GMT

There appears to be a problem with the extra data bolt ons so you need to call customer service in the morning on 202 to report it.
Call 8 to 8.30 for quickest response times.

Re: How do I activate my Bolt-On

Anonymous — Tue, 13 Jun 2017 08:24:32 GMT

Cool, ok much thanks.... Except I'm not in a position to call them at the moment so trying to use the online chat (has always been very good in the past) but it's not available, says looking for an available agent, the same as last night - think it may be not working.

Re: How do I activate my Bolt-On

MI5 — Tue, 13 Jun 2017 08:27:44 GMT

It isn't at the moment, hence why I suggested you call.
But if you can't call IDK what else to suggest unless @Martin-O2 or @Marjo can get some more info off you and try to help out?

Re: How do I activate my Bolt-On

Anonymous — Tue, 13 Jun 2017 08:53:10 GMT

Aha that makes sense! Would be nice if they made it clear on the website. Will try calling as soon as I can.

Much thanks for the advice.

Re: How do I activate my Bolt-On

MI5 — Tue, 13 Jun 2017 09:02:27 GMT

So many having issues trying to connect but occasionally it will work for some.
I guess you could keep trying but they may not be aware of the issue.
Uk customer service are aware though.

Re: How do I activate my Bolt-On

Marjo — Tue, 13 Jun 2017 09:50:25 GMT

Hey @Anonymous How are you getting on, did you manage to contact CS?

Thanks for the feedback around the clarity of the website - we will pass it on to O2!

Re: How do I activate my Bolt-On

Anonymous — Tue, 13 Jun 2017 09:52:54 GMT

No, not yet. Still refreshign the chat page but haven't been able to try calling 202 yet.

Re: How do I activate my Bolt-On

jonsie — Tue, 13 Jun 2017 09:55:26 GMT

Try the live chat on this link, I just got through straight away.

http://www.o2.co.uk/how-to-complain

Re: How do I activate my Bolt-On

Anonymous — Tue, 13 Jun 2017 10:35:58 GMT

That's funny, we can get hold of them to complain!!!

I managed to call 202 and got it sorted with a bit of a workaround quickly and easily so all good.

Re: How do I activate my Bolt-On

MI5 — Tue, 13 Jun 2017 10:43:15 GMT

Good news

Re: How do I activate my Bolt-On

jonsie — Tue, 13 Jun 2017 10:43:57 GMT

Glad you got it sorted 😀

Re: How do I activate my Bolt-On

Marjo — Tue, 13 Jun 2017 13:19:30 GMT

andyfkenobi wrote:

I managed to call 202 and got it sorted with a bit of a workaround quickly and easily so all good.

That's awesome news! Glad it's working now! Thanks for letting us know.

Re: How do I activate my Bolt-On

Anonymous — Tue, 13 Jun 2017 14:31:41 GMT

For info, if you are having the same problem with bolt-ons, give 202 a call and they will add a temporary bolt-on for you.

Thanks all for your help in my time of need!

Re: How do I activate my Bolt-On

jonsie — Tue, 13 Jun 2017 14:39:38 GMT

@Anonymous wrote:
For info, if you are having the same problem with bolt-ons, give 202 a call and they will add a temporary bolt-on for you.

Thanks all for your help in my time of need!

Good to know @Anonymous☺️