topic Re: Over sea charges in Pay Monthly

Over sea charges

Anonymous — Mon, 12 Jun 2017 12:43:34 GMT

Hi I'm in Kenya at the moment and the day I landed got a text about using my phone for a £4.99 a day charge and get all the same calls texts and data as uk only used it a few days so shonld only be a £30-£40 extra on my bill but just looked on my o2 app and £296 charge for calls and data

Re: Over sea charges

MI5 — Mon, 12 Jun 2017 13:02:47 GMT

You need to check in your MyO2 to see if you have the o2 travel bolt on and if it works in Kenya.

Re: Over sea charges

MI5 — Mon, 12 Jun 2017 13:04:09 GMT

In fact on checking here it isn't one of the included countries https://www.o2.co.uk/shop/international/using-phone-abroad/

Re: Over sea charges

jonsie — Mon, 12 Jun 2017 13:13:36 GMT

It isn't. Does the text actually state "while you are in Kenya"?

Re: Over sea charges

MI5 — Mon, 12 Jun 2017 13:22:58 GMT

Also, did you fly directly into Kenya?

Re: Over sea charges

jonsie — Mon, 12 Jun 2017 13:24:11 GMT

Re: Over sea charges

Anonymous — Mon, 12 Jun 2017 14:15:04 GMT

This is the text I got at Nairobi airport on landing
Welcome to UNITED ARAB EMIRATES. You're on O2 Travel so keep your phone on and get all the data, minutes and texts you need for just £4.99 a day. You'll only be charged for the days you use it. Prices include VAT. Your daily charge applies from midnight to midnight based on the local time of the capital city in your chosen destination. For more info about O2 Travel, to see the standard roaming rates or opt out of the service visit www.o2.co.uk/travel, Usage terms apply. Call 112 for emergency services. To stop texts call 2220.

Re: Over sea charges

MI5 — Mon, 12 Jun 2017 14:29:35 GMT

Well the UAE is included but why you would get that text in Kenya is beyond me.
Did you not realise you weren't actually in the UAE?

Re: Over sea charges

jonsie — Mon, 12 Jun 2017 14:46:43 GMT

You didn't fly Emirates or Etihad did you?

Re: Over sea charges

madasaf1sh — Mon, 12 Jun 2017 15:15:46 GMT

Ive had this a few times when on short connections at international airports where by the time the o2 get the notification from the overseas and network, you are back on the plane...

Re: Over sea charges

jonsie — Mon, 12 Jun 2017 16:03:59 GMT

Even so, shouldn't the bill have been capped at £43/month?

Re: Over sea charges

Anonymous — Mon, 12 Jun 2017 17:45:29 GMT

Yeah it's odd I know I wasn't in UAE was think that the signal was being run by them don't know if you get a text from your phone company you would like to think it was the whole true

Re: Over sea charges

adamtemp64 — Mon, 12 Jun 2017 17:46:14 GMT

Data should be capped but not call costs etc

Re: Over sea charges

Anonymous — Mon, 12 Jun 2017 17:46:21 GMT

Good point 👍🏼

Re: Over sea charges

jonsie — Mon, 12 Jun 2017 18:02:29 GMT

@adamtemp64 wrote:
Data should be capped but not call costs etc

Ok must be mostly calls and texts then because at £6/MB it wouldn't take long to reach the cap. Thanks @adamtemp64

Re: Over sea charges

adamtemp64 — Mon, 12 Jun 2017 18:45:04 GMT

@jonsie Yes it is only the data so calls and texts would not take long !