topic Re: PAYG how to get refund for credit balance in Pay Monthly

PAYG how to get refund for credit balance

Anonymous — Tue, 06 Jun 2017 09:54:22 GMT

Hi there,

After a LONG time with O2 on PAYG I am moving supplier and wondered if anyone knew if I can claim my credit balance back? I can't find anything about it online and there's no-one available on their chat to message them.

Any help would be appreciated.

Cheers

Re: PAYG how to get refund for credit balance

MI5 — Tue, 06 Jun 2017 09:56:32 GMT

If you move away from o2 you lose any credit.
You can transfer the credit to an o2 contract if you upgrade but otherwise you will have to forfeit it.

Re: PAYG how to get refund for credit balance

jonsie — Tue, 06 Jun 2017 09:58:57 GMT

Unfortunately you cannot reclaim your credit. It's a case of use it or lose it imหafraid. The only way you wouldn't lose it is by taking a contract with O2 and credit would then be transferred to the new account.

Re: PAYG how to get refund for credit balance

Anonymous — Tue, 06 Jun 2017 10:07:22 GMT

Cheers, was thinking I could give to charity so thanks ...M

Re: PAYG how to get refund for credit balance

Anonymous — Tue, 06 Jun 2017 10:07:43 GMT

Cheers

Re: PAYG how to get refund for credit balance

MI5 — Tue, 06 Jun 2017 10:09:13 GMT

Great idea

Re: PAYG how to get refund for credit balance

jonsie — Tue, 06 Jun 2017 10:17:08 GMT

Charities will be very grateful. So many you can now make a text donation ☺️