topic Re: Online top up not working in Pay Monthly

Online top up not working

Anonymous — Mon, 27 Mar 2017 19:03:49 GMT

I have been trying to top up my phone online, it lets me fill all details including card details etc, it then flashes verified b but doesn't allow pasord, then goes back to screen saying something is broken. have tried online help but they just suggested buying a bvoucher. I want the convenience of online top up. any ideas?

Re: Online top up not working

MI5 — Mon, 27 Mar 2017 19:23:02 GMT

The first top up has to be done by voucher.
After that, you can top up online but it needs a voucher first time to activate the online system.

Re: Online top up not working

Anonymous — Mon, 27 Mar 2017 19:38:33 GMT

thanks, will give it a go, shame Its not made clearer on website

Re: Online top up not working

MI5 — Mon, 27 Mar 2017 19:42:02 GMT

It's something we have been petitioning O2 to fix for quite a while now.......

Re: Online top up not working

Cleoriff — Mon, 27 Mar 2017 20:49:31 GMT

We did manage to get it in our guidelines though:smileywink:....https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

Re: Online top up not working

MI5 — Mon, 27 Mar 2017 21:08:23 GMT

@Cleoriff wrote:
We did manage to get it in our guidelines though:smileywink:....https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

Yes of course. The forum would be useless if we weren't accurate with our advice