topic Re: Held hostage by O2 in Pay Monthly

Held hostage by O2

Anonymous — Mon, 06 Mar 2017 09:08:28 GMT

O2 won't let me leave, no matter what???????

Re: Held hostage by O2

Anonymous — Mon, 06 Mar 2017 09:10:22 GMT

Been trying to get an unlock code for my iPhone for weeks now. O2 keep telling me that I don't pass the security check, yet I manage to every time I speak with them. They are basically blocking me moving to another provider - so at the moment I am paying for 2 services. Ofcom proving to be useless too. What do you have to do to get away from these idiots.

Re: Held hostage by O2

gmarkj — Mon, 06 Mar 2017 09:15:38 GMT

Do you mean a PAC code to take your phone to another provider, or the unlock code to use another providers sim in your phone?
If you want a PAC code then you need to contact customer services - via live chat if you are pay monthly or calling if you are PAYG.
If you are a pay monthly customer you can get your unlock code from the My o2 app or through live chat. If you are PAYG then you will need to call customer services.

Re: Held hostage by O2

MI5 — Mon, 06 Mar 2017 09:21:35 GMT

Unlocking guide here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Held hostage by O2

Cleoriff — Mon, 06 Mar 2017 09:30:18 GMT

Deleted by me!

Re: Held hostage by O2

MI5 — Mon, 06 Mar 2017 09:30:10 GMT

It is isn't it?

Re: Held hostage by O2

Cleoriff — Mon, 06 Mar 2017 09:31:23 GMT

@MI5 wrote:
It is isn't it?

Stop being so damn quick. As you see I have deleted my comment!

Talking about the wrong thing completely..

Re: Held hostage by O2

Bambino — Mon, 06 Mar 2017 09:34:05 GMT

@Anonymous If you follow the unlocking guide above you probably don't need to speak to customer service, except to get your PAC, which you could get by either phoning or through Live Chat if you're a Pay Monthly customer.

Re: Held hostage by O2

MI5 — Mon, 06 Mar 2017 09:35:58 GMT

@Cleoriff wrote:
@MI5 wrote:
It is isn't it?
Stop being so damn quick. As you see I have deleted my comment!
Talking about the wrong thing completely..

Aha

Re: Held hostage by O2

MI5 — Mon, 06 Mar 2017 09:37:53 GMT

@Anonymous

Make sure the security password you are using is the account password and not the website login password.

Re: Held hostage by O2

Anonymous — Mon, 06 Mar 2017 09:37:59 GMT

Nope, got my PAC code as soon as I asked. When I then asked for my UNLOCK code they said "You haven't passed the security check" - the CHAT line doesn't help. Nobody helps.

Re: Held hostage by O2

MI5 — Mon, 06 Mar 2017 09:39:06 GMT

Just use the button in your MyO2 then there is no need for any further security checks.

Re: Held hostage by O2

Anonymous — Mon, 06 Mar 2017 09:42:10 GMT

Thanks, just tried that. Fingers crossed.

Re: Held hostage by O2

MI5 — Mon, 06 Mar 2017 09:47:54 GMT

It works.
I did it myself last week. You'll hear back in a couple of days by email.
Just change sims when you get notified, no need to do anything else.