topic Re: Can't top up? in Pay Monthly

Can't top up?

Anonymous — Wed, 01 Mar 2017 09:51:50 GMT

i dialled 4444. as i've already used my card before to top up i put the last 4 digits in and the 3 digits and the amount to be told ''sorry your top up was unsuccessfull''... so i went online, did the web top up.... i get an error 500 message? why can't i top up? it was working last time i topped up a few weeks ago? Yes i have more than enough credit in my bank to pay it and no i don't really want to have to go to a bank/cash machine/atm/shop to top up. There was a reason i was doing it this way as i'm unable to leave the house and needed the top up urgently.
Not a happy customer.

Re: Can't top up?

MI5 — Wed, 01 Mar 2017 10:09:24 GMT

Call 4445 to speak to CS so they can look into the issue for you.

Re: Can't top up?

Cleoriff — Wed, 01 Mar 2017 10:09:37 GMT

There may be a glitch with the system currently Try any of these methods https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090