topic Re: Note to o2, please learn your own terminology in Pay Monthly

Note to o2, please learn your own terminology

viridis — Mon, 20 Feb 2017 10:28:10 GMT

For one, don't send customers emails stating

"important news about your device tariff" when you mean "Airtime plan"

Re: Note to o2, please learn your own terminology

MI5 — Mon, 20 Feb 2017 10:32:52 GMT

It's that time of year again!

Re: Note to o2, please learn your own terminology

Cleoriff — Mon, 20 Feb 2017 10:40:23 GMT

A bit poor!. I have never had a Refresh contract but even so, I know the difference between device and airtime and would find that very confusing.....:smileysad:

Re: Note to o2, please learn your own terminology

Martin-O2 — Mon, 20 Feb 2017 12:07:44 GMT

Thanks for sharing @viridis I'll pass this on to the rest of the team.

Re: Note to o2, please learn your own terminology

Wa10 — Tue, 21 Feb 2017 08:21:31 GMT

Just in case anybody stumbles across this thread in search on info about the price change, everything is here http://www.o2.co.uk/prices

I was a bit surprised myself yesterday when an email popped up about my device plan payment, and I'd hoped that I was being offered an unexpected discount, haha! Bit of a mismatch between the subject and content of the email...oops.

Re: Note to o2, please learn your own terminology

Cleoriff — Tue, 21 Feb 2017 09:50:45 GMT

Interesting link @Wa10. It gives you an option to find out what your tariff price will be after April 1st. What happens I wonder to those (like myself) who took out a sim only plan which offered a 50% discount for the first 6 mths? My tariff is £18 a month. It will go up to £18.46...so will I be paying £9.23 until the 6month discount ends? No big deal as it's only pence...but.....

Re: Note to o2, please learn your own terminology

gmarkj — Tue, 21 Feb 2017 09:52:34 GMT

Like the function enabling you to see what your amount will be after the increase. Thanks for the link!

Re: Note to o2, please learn your own terminology

Wa10 — Tue, 21 Feb 2017 10:24:30 GMT

Exactly that @Cleoriff, the increase applies to the base price before any discount.

So in your case, as you say, your base bill price will increase to £18.46, and you will receive 50% discount off that during the term of the promo.

Re: Note to o2, please learn your own terminology

MI5 — Tue, 21 Feb 2017 10:33:32 GMT

I've not had an email so mine must not be going up

Re: Note to o2, please learn your own terminology

Cleoriff — Tue, 21 Feb 2017 10:36:21 GMT

@MI5 wrote:
I've not had an email so mine must not be going up

Nor me. Delighted. Not sure my bank balance could take a 46p increase.

Re: Note to o2, please learn your own terminology

MI5 — Tue, 21 Feb 2017 11:30:44 GMT

Maybe Toby will pay it or us ?

Re: Note to o2, please learn your own terminology

Cleoriff — Tue, 21 Feb 2017 11:51:59 GMT

@MI5 wrote:
Maybe Toby will pay it or us ?

No... @Toby is leaving....we need to choose someone else...:smileytongue:

Re: Note to o2, please learn your own terminology

MI5 — Tue, 21 Feb 2017 11:55:32 GMT

It could be his leaving present to us

Re: Note to o2, please learn your own terminology

Martin-O2 — Tue, 21 Feb 2017 12:39:49 GMT

Good luck with that guys!

Re: Note to o2, please learn your own terminology

Cleoriff — Tue, 21 Feb 2017 12:44:56 GMT

@Martin-O2 wrote:
Good luck with that guys!

Careful @Martin-O2 You might be the alternative choice....:smileywink:

Re: Note to o2, please learn your own terminology

MI5 — Tue, 21 Feb 2017 12:54:14 GMT

Wot, no leaving pressies ????

Re: Note to o2, please learn your own terminology

gmarkj — Tue, 21 Feb 2017 13:25:30 GMT

Just had my email come through.
Either because I took the contract out with a 3rd party or they listened to the above, but mine says important information about my mobile tariff in the subject and the header in blue tells me the price of my tariff is changing.
Whichever is true at least it is a little less confusing...

Re: Note to o2, please learn your own terminology

MI5 — Tue, 21 Feb 2017 13:46:25 GMT

No email, but I've had a text now 😞

Re: Note to o2, please learn your own terminology

Cleoriff — Tue, 21 Feb 2017 13:49:27 GMT

Sadly mine has just arrived as well and same email title...

"Important news about your mobile tariff"

Oh well no getting away from it. 23p increase till June...then it goes up to a 'massive' increase of 46p

Re: Note to o2, please learn your own terminology

MI5 — Tue, 21 Feb 2017 14:09:03 GMT

90p total increase for me across all my contracts....
Flippin disgrace !!