topic Re: Bill Download in Pay Monthly

Bill Download

Anonymous — Wed, 15 Feb 2017 15:09:42 GMT

I cannot seem to download my bill. When I click on Download Airtime Bill it opens another tab (02 Companion Login) which is a blank page. I no longer see Download PDF Bill.

Re: Bill Download

MI5 — Wed, 15 Feb 2017 15:14:38 GMT

If you're trying on Edge it doesn't work.
You need chrome,Firefox or IE

Re: Bill Download

gmarkj — Wed, 15 Feb 2017 15:14:59 GMT

What browser are you using as there is a known issue with some?

Re: Bill Download

Cleoriff — Wed, 15 Feb 2017 15:17:45 GMT

I just tried mine again ...and I got the oooopps something went wrong message. It was ok first thing.

Others are reporting issues though. Mine is on Laptop using FF (Win10)

Re: Bill Download

jonsie — Wed, 15 Feb 2017 15:30:08 GMT

It's possibly an issue for certain accounts. I've just tried on FF Windows 10 and although very slow I could view and download.

Re: Bill Download

gmarkj — Wed, 15 Feb 2017 15:36:14 GMT

Just tried mine.
Took a couple of tries (Windows 7 and Chrome) but got there in the end. First time got a blank page, but closed the page/tab and clicked the link again and it worked.

Re: Bill Download

MI5 — Wed, 15 Feb 2017 15:38:32 GMT

I always find it a bit temperamental like that.....

Re: Bill Download

Anonymous — Wed, 15 Feb 2017 17:57:14 GMT

Hi, I'm using Edge but did not have a problem pre-January 2017 using same Browser. Have also tried IE (11) & Chrome - same result. I have Lenovo Ideacentre AIO 700 (Dektop All-in-One) using Wndows 10. Again, did not have any issues downloading bills prior to January 2017.

Re: Bill Download

MI5 — Wed, 15 Feb 2017 18:04:35 GMT

They must have fixed the edge issue then as it never used to work - many threads on here reporting the issue.
Yours must be a different issue so give CS a call on 202 to check your account.

Re: Bill Download

MercedesS — Wed, 22 Feb 2017 16:13:22 GMT

Hello, please let us know how you get on with this @Anonymous

Re: Bill Download

Paul_H — Sun, 04 Feb 2018 18:38:05 GMT

I don't believe it. Having had to get my last set of bills in Q4 emailed to me, and then confirmed the problem was resolved when the fix was rolled out I am now unable to print the bills AGAIN and this time for the blank page reason. This really isnt good enough - is it so much of a problem to expect a bill that I can download and print? I am about to try Edge then FF rather than IE11 but seriously is that the o2 solution?

Update Edge gives

Hmmm...can’t reach this page

Try this

Make sure you’ve got the right web address: https://service.o2.co.uk
Search for "https://service.o2.co.uk" on Bing
Refresh the page

Details

Error Code: 0x0000000F

This suggests that the URL being called doesnt exist or is unreachable. I have service.o2.co.uk in my trusted websites.

Firefox worked, so it seems o2 don't like Microsoft! I didnt have to delete any cookies (that has never worked in the history of mankind in my limited experience.)

Re: Bill Download

MI5 — Sun, 04 Feb 2018 18:16:00 GMT

I assume you have cleared cache and cookies again?