topic Re: O2 Live Chat in Pay Monthly

O2 Live Chat

Anonymous — Fri, 10 Feb 2017 09:41:50 GMT

Does anyone know what's happened to Live Chat? It doesn't seem to work any more. I urgently need to contact O2 - in overseas and can't phone and the email service has been shut down. Help!!

Re: O2 Live Chat

Bambino — Fri, 10 Feb 2017 09:49:43 GMT

@Anonymous There have been problems recently with the O2 website. If you are a contract customer you can call O2 customer service free from your mobile on +44 3448090202.

Re: O2 Live Chat

MI5 — Fri, 10 Feb 2017 09:49:54 GMT

Calling from abroad is free from a contract phone http://www.o2.co.uk/contactus

Re: O2 Live Chat

Anonymous — Fri, 10 Feb 2017 10:28:10 GMT

Thanks all. Sadly I'm PAYG, so unable to call from abroad, I think?

Re: O2 Live Chat

MI5 — Fri, 10 Feb 2017 10:31:24 GMT

@Anonymous wrote:
Thanks all. Sadly I'm PAYG, so unable to call from abroad, I think?

You can call but it's not free

From abroad

+44 7860 980 202

International rates

Re: O2 Live Chat

Bambino — Fri, 10 Feb 2017 10:35:19 GMT

@Anonymous If your query isn't account related, please ask here. There are several very knowledgeable customers (which we all are here) who may be able to help.

Re: O2 Live Chat

Anonymous — Fri, 10 Feb 2017 12:11:46 GMT

My iPad has been stolen. I won't be replacing it and need to cancel my contract. Any ideas most welcome!

Re: O2 Live Chat

MI5 — Fri, 10 Feb 2017 12:24:51 GMT

Lost or stolen advice here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990

Re: O2 Live Chat

Cleoriff — Fri, 10 Feb 2017 12:27:13 GMT

Info on cancelling contract here if required

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: O2 Live Chat

Bambino — Fri, 10 Feb 2017 12:32:48 GMT

@Anonymous The links provided above by @MI5 and @Cleoriff should give you all the info you need. Should you have any other questions, feel free to ask. Good luck.:smileywink:

Re: O2 Live Chat

jonsie — Fri, 10 Feb 2017 13:52:00 GMT

Please bear in mind that there may be cancellation fees. Losing a device is not a get out of jail free card I'm afraid.

Re: O2 Live Chat

Anonymous — Sat, 11 Feb 2017 12:02:35 GMT

Brilliant - thanks all