topic Re: Sim in Pay Monthly

Sim

Anonymous — Wed, 01 Feb 2017 16:26:12 GMT

I have just got a new contract phone and the sim keeps saying no service why is this and how can I stop it. It is very frustrating

Re: Sim

MI5 — Wed, 01 Feb 2017 16:34:33 GMT

If it is an upgrade, just put your old sim in the new phone.
If it's the wrong sized sim, do a sim swap http://swapmysim.o2.co.uk/

Re: Sim

Anonymous — Wed, 01 Feb 2017 18:01:59 GMT

This is my first time being on contract I don't think that is the case

Re: Sim

MI5 — Wed, 01 Feb 2017 18:07:55 GMT

OK, so the shop should have activated the sim, but it can take up to 24 hours to complete.
Turn the phone on and off a few times too to see if it connects and also check the sim is inserted correctly.
If not working by tomorrow, contact customer service to check your account http://www.o2.co.uk/contactus

Re: Sim

Anonymous — Wed, 01 Feb 2017 18:08:22 GMT

If it's a new sim then it hasn't been activated? Where did you get the phone from

Re: Sim

adamtemp64 — Wed, 01 Feb 2017 18:08:45 GMT

Did you get signal with o2 before the move to contract ?

Re: Sim

Cleoriff — Wed, 01 Feb 2017 18:19:29 GMT

Info on activating sim here http://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

It should be working obviously if not then contact customer services from the link above.

Re: Sim

Anonymous — Thu, 02 Feb 2017 10:16:57 GMT

From the o2 store

Re: Sim

jonsie — Thu, 02 Feb 2017 10:21:50 GMT

FIRST contract then but are you keeping your number or sticking with the number assigned by O2?

Re: Sim

Anonymous — Thu, 02 Feb 2017 10:24:01 GMT

Then maybe you need to contact customer service from a landline or check for faulty masts in your area

http://www.o2.co.uk/contactus

https://status.o2.co.uk

Re: Contract Sim

jonsie — Thu, 02 Feb 2017 10:24:34 GMT

Yes one thread please otherwise duplicated answers and no real help to other customers.

@Martin-O2 can you merge please?

Re: Sim

adamtemp64 — Thu, 02 Feb 2017 10:25:02 GMT

and it is an iphone 6s https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Contract-Sim/m-p/1036478#M153190 helps to keep it all in one thread

Re: Contract Sim

MI5 — Thu, 02 Feb 2017 10:26:47 GMT

As explained last night and if you have tried all suggestions, you need to call customer services from another mobile or a landline.

Re: Contract Sim

Martin-O2 — Thu, 02 Feb 2017 11:36:43 GMT

Threads merged guys

Re: Contract Sim

jonsie — Thu, 02 Feb 2017 11:51:54 GMT

@Martin-O2 wrote:
Threads merged guys

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