topic Re: Refresh upgrade in Pay Monthly

Refresh upgrade

Anonymous — Tue, 17 Jan 2017 22:11:30 GMT

Hi am trying to upgrade on my refresh plan but it keeps saying there's an error gonna k to upgrade options, anyone got any suggestions?

Re: Refresh upgrade

Cleoriff — Tue, 17 Jan 2017 22:23:35 GMT

Hi @Anonymous the best thing you can do is contact customer services tomorrow http://www.o2.co.uk/contactus

Re: Refresh upgrade

Cleoriff — Tue, 17 Jan 2017 22:25:02 GMT

Or it may be a system error so you could try again in the morning before you ring customer services...

Re: Refresh upgrade

Anonymous — Tue, 17 Jan 2017 22:28:22 GMT

Upgrade in your local store is your best option

Re: Refresh upgrade

MI5 — Tue, 17 Jan 2017 22:30:53 GMT

+1 for store upgrade.
Not only is the website unreliable and full of bugs, but they never have any phones in stock which you don't find out about until you have eventually paid and they have your money.

Re: Refresh upgrade

ElaGirl — Wed, 18 Jan 2017 07:01:23 GMT

^^^This - fast and reliable service in store.

Re: Refresh upgrade

jonsie — Wed, 18 Jan 2017 14:58:14 GMT

@ElaGirl wrote:
^^^This - fast and reliable service in store.

For sure and you know immediately if it's in stock...hell, you walk out with it and no stress....

Re: Refresh upgrade

Anonymous — Wed, 18 Jan 2017 17:09:14 GMT

All done in less than 30 minutes usually

Re: Refresh upgrade

MI5 — Wed, 18 Jan 2017 17:10:40 GMT

10 mins tops for an upgrade.