topic Re: Pay as You Go Account in Pay Monthly

Pay as You Go Account

lindav — Tue, 17 Jan 2017 09:37:51 GMT

Hello

Just wondered why £15 was taken from my phone on 14th DEc 2016? I am on £10 per month bundle on.

Kind regards

David

Cleoriff — Tue, 17 Jan 2017 09:35:33 GMT

Hi @lindav This isn't customer services so we have no idea really. You could check in My O2 http://www.o2.co.uk/myo2 Or give CS a call http://www.o2.co.uk/contactus

Edited to ask you to remove your phone number as this is a public forum...

MI5 — Tue, 17 Jan 2017 09:35:57 GMT

We wouldn't know @lindav.
You need to call CS http://www.o2.co.uk/contactus and please remove your number as the forum is public.

jonsie — Tue, 17 Jan 2017 10:07:33 GMT

Check in My O2 if they have changed your bundle. If so they will refund you.