topic Re: Not recieveing text messages, after porting over to O2, please help. in Pay Monthly

Not recieveing text messages, after porting over to O2, please help.

Anonymous — Sat, 10 Dec 2016 19:02:11 GMT

I'll try and keep it simple.

I can make and recieve calls. I can also send texts to others, but I cannot recieve any texts.

I ported over from Virgin Media to O2 on the 7th.

I've phoned customer services with the issue, all I got was wait another additional 24hours or we'll put you to our 'back office' and you'll get a call in 3 days, then they hung up on me.

It's now the 10th, still same issue, not recieving texts.... Not sure what to do here, should i go into store and just ask for a new sim with new number? Because I can see this going no where, and not keeping my old number.

Thanks to any that can help!

Re: Not recieveing text messages, after porting over to O2, please help.

Anonymous — Sat, 10 Dec 2016 19:22:12 GMT

I wonder if the port is incomplete better chase up cs

Re: Not recieveing text messages, after porting over to O2, please help.

MI5 — Sat, 10 Dec 2016 19:24:54 GMT

Only CS can sort this for you I'm afraid.
You need to keep pestering them until they do.

Re: Not recieveing text messages, after porting over to O2, please help.

Anonymous — Sat, 10 Dec 2016 19:28:22 GMT

I've phoned them alot...they just tell me it will be handed to back office...like what does that even mean?..then they say you'll recieve a call from them in 3 days.

Should I just get a new sim with a new number? save me the trouble and the headache of the useless cs team?

Re: Not recieveing text messages, after porting over to O2, please help.

MI5 — Sat, 10 Dec 2016 20:22:46 GMT

If you're not bothered about keeping your number it may well be the quickest way to resolve it.