topic Re: how can a check where my data was used in Pay Monthly

how can a check where my data was used

Anonymous — Tue, 29 Nov 2016 11:21:54 GMT

I had £21 of credit on my pay & go when i went on holiday. How can i trace where my credit was used?

Re: how can a check where my data was used

madasaf1sh — Tue, 29 Nov 2016 11:33:26 GMT

You should be able to find out through myO2 or by calling Customer Services on 4455

Re: how can a check where my data was used

jonsie — Tue, 29 Nov 2016 11:42:02 GMT

If you were subscribed to O2 Travel then possibly that's where it went. £1.99/day for even one text sent but as @madasaf1sh says, you should be able to check in My O2.

Re: how can a check where my data was used

Anonymous — Tue, 29 Nov 2016 13:13:35 GMT

No link in My02. Maybe i did'nt have my roaming switched off coz i did'nt send any texts but i did send one short clip and was checking my emails and facebook alot. I Was in Cape verde. My first experience with an android phone. Will just put it down to being a learner.

Re: how can a check where my data was used

jonsie — Tue, 29 Nov 2016 13:59:12 GMT

Definitely O2 travel then. You should see it as 'things you have bought' @ £1.66/day then vat is added bringing it to £1.99/day.

Re: how can a check where my data was used

MI5 — Tue, 29 Nov 2016 14:16:27 GMT

Not sure you get that much detail on a PAYG account ?

Re: how can a check where my data was used

jonsie — Tue, 29 Nov 2016 14:39:57 GMT

@MI5 wrote:
Not sure you get that much detail on a PAYG account ?

Dunno, only ever used it on contract but I 99% guarantee the charges are for O2 Travel.

Re: how can a check where my data was used

MI5 — Tue, 29 Nov 2016 14:48:02 GMT

Without doubt.

Re: how can a check where my data was used

jonsie — Tue, 29 Nov 2016 14:56:15 GMT

Agreed then