topic Re: Sim swap? in Pay Monthly

Sim swap?

Anonymous — Sun, 20 Nov 2016 22:32:56 GMT

I requested a sim swap as have a new phone. My old sim has been disabled. The pin to unlock new nano sim is not working. So now without a phone. Can't find anything on O2 site to help and no one to ask. How do I activate my new sim? Any help much appreciated. Thanks.

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 22:38:19 GMT

Do you have the new sim in your new or current phone? Keep re booting the phone until you get signal. If nothing happens by tomorrow then call cs

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 22:42:08 GMT

Hey. I have a new nano sim for a new phone. I get to'sim network unlock pin' when I put the code in it says unsuccessful. Thanks

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 22:44:58 GMT

If you are doing a sim swap, you do not need to put in an unlock pin.

Are you wishing to unlock the phone or swap your number & tariff to a new sim

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 22:50:49 GMT

Thanks for responding. Keeping phone number and tariff. Just changed to a phone which needs nano sim. On the live chat last week O2 said the code would be 0000.

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 22:52:54 GMT

Me new phone was my daughters old Vodafone phone. Could that be the problem?

Re: Sim swap?

MI5 — Sun, 20 Nov 2016 22:53:37 GMT

@Anonymous wrote:
Hey. I have a new nano sim for a new phone. I get to'sim network unlock pin' when I put the code in it says unsuccessful. Thanks

This means your phone is locked to another network.

You need to contact that network for your phone unlock code.

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 22:56:10 GMT

Deleted by me

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 22:55:23 GMT

@Anonymous wrote:
Me new phone was my daughters old Vodafone phone. Could that be the problem?

Yep looks like it

Re: Sim swap?

MI5 — Sun, 20 Nov 2016 22:55:24 GMT

He does. It needs unlocking from Vodafone.

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 22:56:36 GMT

Thanks I will do that. Thank you

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 22:56:55 GMT

@MI5 wrote:
He does. It needs unlocking from Vodafone.

That comment came after I posted my previous comment which is now edited

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 22:58:00 GMT

Thank you for responding. I make a few calls tomorrow... Thank you

Re: Sim swap?

MI5 — Sun, 20 Nov 2016 22:58:55 GMT

I’ve bought a device locked to Vodafone from a third party – how can I unlock it?

If you’ve bought a device locked to Vodafone from a third party, you can either join us as a new customer, or get the device unlocked to use on another network.

If you received your device from a friend or family member they will need to request the unlock code on your behalf.

Otherwise, we can only unlock your device when we’re sure it belongs to you. The best way to confirm this is by getting a free Pay as you go SIM online or in store and using it for 30 days – a necessary step to guard against fraudsters. You’ll then be able to complete the form to request a network unlock code (NUC), which we explain here

http://support.vodafone.co.uk/Setting-up-and-using-your-device/Unlock-your-phone/81196967/I-ve-bought-a-device-locked-to-Vodafone-from-a-third-party-how-can-I-unlock-it.htm

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 22:59:12 GMT

Good luck @Anonymous & do update us with how you get on

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 23:03:42 GMT

Thanks all. This is my first post in a forum. I bought my daughters phone and her contract is in my name. So hopefully I should manage to unlock it. My kids have better phones than me! Really appreciate your help 😀

Re: Sim swap?

MI5 — Sun, 20 Nov 2016 23:04:53 GMT

@Anonymous wrote:
My kids have better phones than me! 😀

Same here

Welcome to the forum

Re: Sim swap?

Anonymous — Sun, 20 Nov 2016 23:07:07 GMT

Welcome to the forum @Anonymous now you will be down with the kids

Re: Sim swap?

Cleoriff — Sun, 20 Nov 2016 23:34:02 GMT

Hi @Anonymous Bit late to the party....(PC problems ) I add my welcome to the others. If you want to stick around... then feel free to introduce yourself here. http://community.o2.co.uk/t5/Welcome-News/Introduce-yourself-on-the-O2-Community/m-p/1017674#M18901

It's great to have new members...:smileywink: