topic mobile data charges when turned off in Pay Monthly

mobile data charges when turned off

Anonymous — Wed, 02 Nov 2016 11:25:53 GMT

why am i being being charged £1 for using mobile data when i have it turned off.??

Re: mobile data charges when turned off

MI5 — Wed, 02 Nov 2016 11:30:34 GMT

We'd have no idea unfortunately, however, even the smallest amount of data will trigger your daily charge.
What phone is it and how have you turned it off?

Re: mobile data charges when turned off

Cleoriff — Wed, 02 Nov 2016 11:30:54 GMT

It sounds like Web daily...though I will have to ask @MI5 to confirm this...

Re: mobile data charges when turned off

MI5 — Wed, 02 Nov 2016 11:33:47 GMT

It will be but shouldn't be charged if data is properly turned off.

Re: mobile data charges when turned off

Anonymous — Wed, 02 Nov 2016 11:54:37 GMT

my phone is a sony experia e2003 and mobile data is turned off in the settings but im still getting messages the messages saying you will be charged no more than £1 for using data today, its now got to the point where i dont want to top up.how do i stop these charges?

Re: mobile data charges when turned off

MI5 — Wed, 02 Nov 2016 11:58:06 GMT

Your phone must be getting a data connection somehow.
Are you sure mobile data is off and not just data roaming?

Re: mobile data charges when turned off

Anonymous — Wed, 02 Nov 2016 12:14:18 GMT

yes ive been all thought the settings and mobile data is definitively turned off as is roaming. its also greyed out in the drop down tab quick settings.. ive compared mine to my partners who has the same phone but not this problem and his settings are identical to mine yet he only incurs a charge when he turns mobile data on.

Re: mobile data charges when turned off

Cleoriff — Wed, 02 Nov 2016 12:22:53 GMT

Then maybe you need to contact CS or pop into your nearest O2 store @Anonymous

http://www.o2.co.uk/contactus

Re: mobile data charges when turned off

MI5 — Wed, 02 Nov 2016 12:23:00 GMT

All I can think of is a fault with the phone or on your account then.
Try and contact CS to see if they can see when data is being used as it might help identify an issue - do you turn the phone off at night and on again in the morning as this can sometimes use a little data whilst the phone boots up?