https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012567#M119188 Nothing is stored on your sim these days.<BR />Just get a sim swap in store and restore your backup to new phone. Job done<BR /> Fri, 28 Oct 2016 17:00:56 GMT MI5 2016-10-28T17:00:56Z https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012524#M119168 <P>Waited for over TWO HOURS for a "live chat"assistant!!! What a total joke!!&nbsp;</P><P>&nbsp;</P><P>Don't O2 care about customers - or providing customer service??</P><P>&nbsp;</P><P>Wait time to actually "talk" to somone is over 30 MINUTES!</P><P>&nbsp;</P><P>Always the same - appalling customer service ... ALWAYS and you can do nothing about it ... EVER.</P><P>&nbsp;</P><P>All O2 ever want is your money.</P><P>&nbsp;</P><P>The maths is really simple - give better service ... and you'll get more from your customers!!!</P><P>&nbsp;</P><P>O2 really should try it, some time!! Grrrrrr</P><P>&nbsp;</P><P>It's now almost 5.30 ... been waiting for "live chat" for 4 hours, so far ... Laugh - I nearly went to Vodafone!!!</P> Fri, 28 Oct 2016 16:13:57 GMT https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012524#M119168 Anonymous 2016-10-28T16:13:57Z https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012525#M119169 <P>Hi @Anonymous sometimes this link works better for Live chat...<A href="http://www.o2.co.uk/mobile/chatnow" target="_self">http://www.o2.co.uk/mobile/chatnow</A></P><P>or you could phone 202 contract .....4445 payg</P><P>Failing that, is there anything we could help with?</P> Fri, 28 Oct 2016 14:42:54 GMT https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012525#M119169 Cleoriff 2016-10-28T14:42:54Z https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012530#M119171 Sadly we know all too well what you are saying! Fri, 28 Oct 2016 14:50:45 GMT https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012530#M119171 MI5 2016-10-28T14:50:45Z https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012546#M119178 <P><SPAN>Nope - that don’t work either!!!&nbsp;</SPAN></P><DIV>&nbsp;</DIV><DIV>Tried 202 - wait time, as I said = 30 MINUTES!!&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>Trusted some other O2 nincompoop who said:</DIV><DIV><EM>“Yes of course you can simply swap your i4 sim into your i5s - no problem.”</EM></DIV><DIV>&nbsp;</DIV><DIV>Well, there is a problem that I need help to fix - O2’s help!!!!! Cos it don't fit!!!</DIV><DIV>&nbsp;</DIV><DIV>But if I can’t get through, how can anyone&nbsp;help?????? Grrrrr</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV><P>&nbsp;</P> Fri, 28 Oct 2016 16:15:17 GMT https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012546#M119178 Anonymous 2016-10-28T16:15:17Z https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012552#M119183 <P>If the sim doesn't fit then pop into an O2 store and get a new one @Anonymous Or order one online.</P><P>&nbsp;</P> Fri, 28 Oct 2016 16:34:21 GMT https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012552#M119183 Cleoriff 2016-10-28T16:34:21Z https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012559#M119185 See, that's all the help I needed, but does a new sim affect or influence anything related to my old sim? All my iphone info is backed up, but backups are generally only so good - invariably you lose some of what you most wanted to keep when you "translate and upload" to your next/new phone... little in life is ever 'perfect', even less in technology!! But thnx for your help. Appreciate it <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Fri, 28 Oct 2016 16:46:16 GMT https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012559#M119185 Anonymous 2016-10-28T16:46:16Z https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012567#M119188 Nothing is stored on your sim these days.<BR />Just get a sim swap in store and restore your backup to new phone. Job done<BR /> Fri, 28 Oct 2016 17:00:56 GMT https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012567#M119188 MI5 2016-10-28T17:00:56Z https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012700#M119230 Thnx for that <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Will do pronto and move into the "modern age" with an i5s - a phone my son no longer wanted! Sat, 29 Oct 2016 12:41:55 GMT https://community.o2.co.uk/t5/Pay-Monthly/How-long-does-it-take-to-get-quot-service-quot/m-p/1012700#M119230 Anonymous 2016-10-29T12:41:55Z