topic Re: Receiving call when abroad in Pay Monthly

Receiving call when abroad

Anonymous — Mon, 17 Oct 2016 18:46:46 GMT

Hi, if someone from the same network (O2) is abroad and calls me,do I also pay for the call or only the caller pays?

Regards,

Victoria.

Re: Receiving call when abroad

Cleoriff — Mon, 17 Oct 2016 18:55:41 GMT

Hi @Anonymous Calls are free to receive...

Re: Receiving call when abroad

MI5 — Mon, 17 Oct 2016 18:51:39 GMT

Where abroad will determine what it costs you - the caller never pays for calling another UK number anywhere?
International charges are here but also depends if you have o2 travel.
http://www.o2.co.uk/international/internationalhub

Re: Receiving call when abroad

MI5 — Mon, 17 Oct 2016 18:52:38 GMT

@Cleoriff wrote:
Hi @Anonymous Calls are free to recieve...

Sometimes......

Re: Receiving call when abroad

Anonymous — Mon, 17 Oct 2016 18:54:54 GMT

I am on O2 and someone calls me from abroad on O2 too, do i pay or is a free call to receive?

Re: Receiving call when abroad

Cleoriff — Mon, 17 Oct 2016 18:55:03 GMT

@MI5 wrote:
@Cleoriff wrote:
Hi @Anonymous Calls are free to recieve...
Sometimes......

When I am abroad and any family member (on O2 ) calls me... I don't get charged to receive the call?

Re: Receiving call when abroad

MI5 — Mon, 17 Oct 2016 18:57:10 GMT

@Anonymous wrote:
I am on O2 and someone calls me from abroad on O2 too, do i pay or is a free call to receive?

See above

Re: Receiving call when abroad

MI5 — Mon, 17 Oct 2016 18:57:44 GMT

@Cleoriff wrote:
@MI5 wrote:
@Cleoriff wrote:
Hi @Anonymous Calls are free to recieve...
Sometimes......
When I am abroad and any family member (on O2 ) calls me... I don't get charged to receive the call?

See above

Re: Receiving call when abroad

Bambino — Mon, 17 Oct 2016 19:50:02 GMT

I read the OP's post as them saying they were in the UK. They wouldn't be charged for any call from any network.

Re: Receiving call when abroad

MI5 — Mon, 17 Oct 2016 19:52:59 GMT

True but the title says "receiving call when abroad"?

Re: Receiving call when abroad

Bambino — Mon, 17 Oct 2016 19:59:16 GMT

Yes, the confusion has arisen from the thread's title.

Re: Receiving call when abroad

MI5 — Mon, 17 Oct 2016 20:02:12 GMT

So to answer both questions
1 - if the OP is abroad, see my first response.
2 - If the OP is in UK, no charge to them at all.

Re: Receiving call when abroad

Bambino — Mon, 17 Oct 2016 20:03:49 GMT

I think that pretty much covers it.:smileywink:

Re: Receiving call when abroad

Cleoriff — Mon, 17 Oct 2016 20:11:14 GMT

Never thought there was that much confusion

Re: Receiving call when abroad

MI5 — Mon, 17 Oct 2016 20:13:33 GMT

I can see clearly now the rain has gone

Re: Receiving call when abroad

jonsie — Tue, 18 Oct 2016 02:34:10 GMT

Well that developed nicely

Re: Receiving call when abroad

Gratters — Fri, 07 May 2021 13:35:13 GMT

OK sorry for being late to the party but the OP still hasnt been answered and the links provided are hopeless.

So for clarity sake say someone in the UK on o2 calls someone in Thailand, for example, does the person in Thailand get charged once they answer it ?

Re: Receiving call when abroad

MI5 — Fri, 07 May 2021 13:36:02 GMT

@Gratters wrote:
So for clarity sake say someone in the UK on o2 calls someone in Thailand, for example, does the person in Thailand get charged ?

Is the person in Thailand roaming on O2 or is the UK person calling a Thai number?

Re: Receiving call when abroad

Gratters — Fri, 07 May 2021 14:55:24 GMT

Whats the answer to both ?

The person in Thailand would have no idea if its another annoying estate agent do you want to sell your house type of call so seems unfair that if they answer a nuisance call they have to pay for it, alternatively it could be a life and death call from a number they don't recognise so they feel compelled to answer it

PS How utterly useless is the automated 'aura' help response ?

Re: Receiving call when abroad

MI5 — Fri, 07 May 2021 22:39:17 GMT

If an O2 customer is roaming outside of the EU they will be charged for answering any calls on their mobile. The person calling them is not charged.
If an O2 customer calls any international number when in UK they are charged, but the person receiving it is not.