topic Change tarriff in Pay Monthly

Change tarriff

Anonymous — Wed, 05 Oct 2016 03:32:38 GMT

I have 5GB of data on my monthly tarriff. I am consistently using only around 1GB. I have tried to change my tarriff to what I need which would obviously be cheaper but I am being shown only a recommendation for 8GB. Given O2 gave my usage history - I am rather annoyed that a loyal customer is being robbed in this way. How can I change my tarriff. I have a separate phone plan and I am on a sim only tarriff so am not held to contract. I have been with o2 for over 7 years but this is not encouraging me to stay with them ........ there are plenty of other options out there!

Re: Change tarriff

MI5 — Wed, 05 Oct 2016 05:45:11 GMT

If you have completed your minimum term on the simo tariff you actually need to upgrade to a lower tariff.
If still inside your 12 months you have to pay off what you owe to reach end of contract first.
There is no way to just change to a cheaper tariff anymore.

Re: Change tarriff

Bambino — Wed, 05 Oct 2016 06:28:18 GMT

@Anonymous A sim only tariff is still a contract. It's either a monthly or yearly one, so what @MI5 has advised is correct. You cannot go to a lower tatriff until the current one has ended, or you pay off what's left of it, which I doubt would be of any saving to you. You can give 30 days notice when you're near the end and then speak to customer service about a lower tariff.

Re: Change tarriff

jonsie — Wed, 05 Oct 2016 09:49:26 GMT

When you say you have a separate phone plan, is that plan paid off?