topic Re: How do I know if my order has been accepted? in Pay Monthly

How do I know if my order has been accepted?

Anonymous — Mon, 03 Oct 2016 18:13:45 GMT

Hi,

I placed an order a few hours a go for a Lumia 650 on £17 pm tariff and I have had a load of different emails through from o2; order confirmation, log in username for the site,T&C's etc and one stating my order is in progress.

Does that mean I have passed the credit check and my order has been accepted ? Or does it mean that they are yet to do the credit check etc.?

I have been told conflicting things from friends, so just thought I would ask on here.

Thanks

Re: How do I know if my order has been accepted?

MI5 — Mon, 03 Oct 2016 18:19:09 GMT

Yes, you've passed

Re: How do I know if my order has been accepted?

Anonymous — Tue, 04 Oct 2016 07:55:03 GMT

I placed an order for a samsung galaxy s7 edge on a monthly contract and I havnt received an email back to say if it has been accepted or not, hoping you could help out, thanks in advance

Re: How do I know if my order has been accepted?

MI5 — Tue, 04 Oct 2016 07:57:59 GMT

You'll have to call CS to check as we cannot access your account details on here http://www.o2.co.uk/contactus

Re: How do I know if my order has been accepted?

Cleoriff — Tue, 04 Oct 2016 08:00:29 GMT

Have you contacted customer services @Anonymous. We would have no idea if your application has been accepted as the forum is for customers like yourself http://www.o2.co.uk/contactus

You could also check in My O2 under Orders (if you have set up an account) http://www.o2.co.uk/myo2