topic Re: Contract renewal in Pay Monthly

Contract renewal

hdshrinkerea — Thu, 22 Sep 2016 19:08:04 GMT

Poor customer service, i wangt to renew my contract but can't seem to find somebody to chat to, everybody is busy. I'm a long standing customer and have 8 days to decide if i'm going to leave o2. Give me a good reason not to.

Not happy,

Andrew Hepworth

Re: Contract renewal

MI5 — Thu, 22 Sep 2016 19:11:09 GMT

No one can help you with that on here mate.
Call cs early mornings. around 8.00-8.30am for the best chance of getting through.

Re: Contract renewal

adamtemp64 — Thu, 22 Sep 2016 19:17:21 GMT

Same every year at this usual launch time . Just review the community every September and you will see the pattern

Re: Contract renewal

Cleoriff — Thu, 22 Sep 2016 20:22:33 GMT

@adamtemp64 wrote:

Same every year at this usual launch time . Just review the community every September and you will see the pattern

Yes...and sad that O2 never seem to learn from it. Other customers are needing attention and being passed over...

Re: Contract renewal

jonsie — Fri, 23 Sep 2016 04:00:00 GMT

Ongoing isuues with both the two major phone launches mean that the same people are calling and using live chat 2 or 3 times a day, more in some cases from what I've been reading.

Re: Contract renewal

adamtemp64 — Fri, 23 Sep 2016 05:21:10 GMT

@jonsie wrote:

Ongoing isuues with both the two major phone launches mean that the same people are calling and using live chat 2 or 3 times a day, more in some cases from what I've been reading.

Too true it must be frustrating for other callers but as @Cleoriff says when will O2 learn from this annual issue

Re: Contract renewal

Leeds6 — Fri, 23 Sep 2016 21:09:02 GMT

You need to go into go into o2 shop they will help you