topic Re: Missed 02 payment in Pay Monthly

Missed 02 payment

Anonymous — Sat, 20 Aug 2016 13:34:22 GMT

Missed my o2 payment on the 17th , tried to contact customer serves but i did noy get thru.

Re: Missed 02 payment

jonsie — Sat, 20 Aug 2016 13:54:17 GMT

You need to keep trying I'm afraid and call not use live chat.

The problem is that the system is automated and whatever customer service tell you, it seems no one can override the automated process. Easy to say that direct debit is the way to go and peoples circumstances differ and are subject to change. The only way to get the phone unbarred is to call o2 but they will probably need some partial payment at the very least. Under extreme circumstances they will put a payment plan in place but won't reconnect the phone until full payment has been received. Hard cold facts I'm afraid.

Re: Missed 02 payment

Bambino — Sat, 20 Aug 2016 14:11:28 GMT

@Anonymous This is a customer to customer forum. You need to follow the suggestions that @jonsie has given you. Just because you couldn't get through to customer service doesn't give you a pass. You need to keep trying until you do.

Re: Missed 02 payment

Anonymous — Sat, 20 Aug 2016 14:47:19 GMT

If you don't rectify it immediately then there will be a black mark on your credit score which will be on there for 6 years

Re: Missed 02 payment

MI5 — Sat, 20 Aug 2016 15:18:03 GMT

Try again!

Re: Missed 02 payment

Anonymous — Sun, 21 Aug 2016 04:56:16 GMT

Do you want o2 bank account detail to make you payment as a BILL PAYMENT? PM ME

Re: Missed 02 payment

Anonymous — Sun, 21 Aug 2016 04:58:10 GMT

Coz I've got ther bank account details on my banks as a S/O Anyway

Re: Missed 02 payment

Cleoriff — Sun, 21 Aug 2016 06:04:21 GMT

O2 Bank details are in this guide, along with other payment methods

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

Bank: HSBC
Sort code: 40-02-50
Account number: 11245163

Re: Missed 02 payment

jonsie — Sun, 21 Aug 2016 10:36:16 GMT

@Cleoriff wrote:

O2 Bank details are in this guide, along with other payment methods

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

Bank: HSBC

Sort code: 40-02-50

Account number: 11245163

But good luck paying by that method ....

Re: Missed 02 payment

Cleoriff — Sun, 21 Aug 2016 11:02:30 GMT

@jonsie wrote:

@Cleoriff wrote:

O2 Bank details are in this guide, along with other payment methods

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

Bank: HSBC

Sort code: 40-02-50

Account number: 11245163

But good luck paying by that method ....

Never tried it but it is valid and as someone mentioned paying in via bank?

Re: Missed 02 payment

jonsie — Sun, 21 Aug 2016 11:09:48 GMT

Its been documented on here that payments made this way tend to go astray. Standing orders are totally different.

Re: Missed 02 payment

Cleoriff — Sun, 21 Aug 2016 12:01:15 GMT

@jonsie wrote:

Its been documented on here that payments made this way tend to go astray. Standing orders are totally different.

O2 can claim they go astray as much as they like....your paying in slip to the bank is proof that you made the transaction surely? .....

Re: Missed 02 payment

jonsie — Sun, 21 Aug 2016 13:04:15 GMT

@Cleoriff wrote:

@jonsie wrote:

Its been documented on here that payments made this way tend to go astray. Standing orders are totally different.

O2 can claim they go astray as much as they like....your paying in slip to the bank is proof that you made the transaction surely? .....

Doesn't stop the automated system barring the phone.

Re: Missed 02 payment

Cleoriff — Sun, 21 Aug 2016 13:12:06 GMT

@jonsie wrote:

@Cleoriff wrote:

@jonsie wrote:

Its been documented on here that payments made this way tend to go astray. Standing orders are totally different.

O2 can claim they go astray as much as they like....your paying in slip to the bank is proof that you made the transaction surely? .....

Doesn't stop the automated system barring the phone.

I know Steve...but that's an O2 system problem. If paying via bank remains an accepted payment method then they need to sort it out. We all work differently. If I paid via this method I wouldn't leave anything to chance... I would phone O2 to let them know payment had been made. (I know you shouldn't have to...but I would)

Re: Missed 02 payment

jonsie — Sun, 21 Aug 2016 13:27:27 GMT

I go into a bank, give them the sort code and account number and hand over x number of pounds, all done and dusted. Nope, this is O2! Send proof of payment and hope they can find it. In the meantime your phone is barred and you are using the landline that you begrudge having to pay for because you are compelled to pay for as part of your wifi package! The UK is so far behind the real world. I have wifi here and no compulsory landline needed at all. Third world country? No not at all!

Re: Missed 02 payment

MI5 — Sun, 21 Aug 2016 13:28:49 GMT

Direct debit !

Re: Missed 02 payment

jonsie — Sun, 21 Aug 2016 13:32:29 GMT

Anyone cancelling the initial direct debit needs to pay the due amount on the due date. Simple yes?

Re: Missed 02 payment

Cleoriff — Sun, 21 Aug 2016 13:53:51 GMT

@jonsie wrote:

Anyone cancelling the initial direct debit needs to pay the due amount on the due date. Simple yes?

You would hope so. Sadly after getting a contract some people see paying the bill for what it is...an additional burden

Re: Missed 02 payment

Beenherebefore — Sun, 21 Aug 2016 14:01:50 GMT

@jonsie wrote:

you are using the landline that you begrudge having to pay for because you are compelled to pay for as part of your wifi package! The UK is so far behind the real world. I have wifi here and no compulsory landline needed at all. Third world country? No not at all!

I've been saying that for years.......blame BT, they decided the cheapest method to connect to the internet was by using their outdated,unsuitable copper wire system. Even now with fibre you still have to use the telephone system.....totally blinkered approach to providing 21C comms product.

Re: Missed 02 payment

MI5 — Sun, 21 Aug 2016 14:29:44 GMT

Well Virgin uses fibre optics and it's no better.