topic Re: O2 Open Discount in Pay Monthly

O2 Open Discount

DaveA — Wed, 22 Jun 2016 10:35:18 GMT

As an employee of an organisation that can use the O2 Open discount, I have legitimately shared it with friends and family previously under the old terms and conditions.

I recently upgraded my own account and because I shared it under the old t&cs I cannot use it even on the new t&cs just on my own contract as it has been used.

How can O2 mix and match terms and conditions? My family members have their own contracts with a discount under old terms. On my new contract I am aware only I as the employee can use it but O2 says I can't. Is this right?

Re: O2 Open Discount

PhoneDoc — Wed, 22 Jun 2016 10:48:30 GMT

The change in policy occurred at the start of the year and allows employees of partner companies to get one discount code to be used once for a phone and once for a tablet. It shouldn't matter if you have shared your discounts previously to this change, but if you have shared your discount since January, then that will be the only one you had remaining

Hope this helps

Re: O2 Open Discount

MI5 — Wed, 22 Jun 2016 10:51:07 GMT

T&C's change all the time - you should always check for the latest which are mentioned in the help thread which we try and keep up to date http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes/m-p/834442#U834442

Re: O2 Open Discount

DaveA — Wed, 22 Jun 2016 10:55:51 GMT

Thanks PhoneDoc.

I was aware of the change of t&cs but haven't shared my code for 2 years so had assumed my code for my use would be fine under the new t&cs.

Re: O2 Open Discount

PhoneDoc — Wed, 22 Jun 2016 10:59:50 GMT

That's what I would assume as well. Have you tried sending the discount code off?

Re: O2 Open Discount

MI5 — Wed, 22 Jun 2016 11:00:09 GMT

@DaveA wrote:
I was aware of the change of t&cs but haven't shared my code for 2 years so had assumed my code for my use would be fine under the new t&cs.

Yes, it should be as the rules only changed around Sept last year.

Re: O2 Open Discount

DaveA — Wed, 22 Jun 2016 11:03:16 GMT

Do you mean by text? Yes I did this and got the reply saying I can't have it because it had previously been used on other accounts.

I contacted CS but the person I spoke with also said no and that he was also subject to the same issue having shared a code previously but could not get the discount on his own account.

Re: O2 Open Discount

MI5 — Wed, 22 Jun 2016 11:11:36 GMT

Can you not get a new fresh code to use?

Re: O2 Open Discount

DaveA — Wed, 22 Jun 2016 11:14:02 GMT

How could I do that? I use my same name, mobile number and organisation and get the same code generated that I have used previously.

Re: O2 Open Discount

PhoneDoc — Wed, 22 Jun 2016 11:17:17 GMT

Is it possible that anyone could have used your discount code again without permission?

Re: O2 Open Discount

jonsie — Wed, 22 Jun 2016 11:35:26 GMT

Surely it's just a matter of re registering again?

Re: O2 Open Discount

DaveA — Wed, 22 Jun 2016 11:38:31 GMT

Thanks MI5, I have two mobile numbers on my account so have gone to the O2 Open website, used my other number instead and found a new code generated so will try this one. Will let you know how it goes.

Re: O2 Open Discount

MI5 — Wed, 22 Jun 2016 12:11:09 GMT

@DaveA wrote:
Thanks MI5, I have two mobile numbers on my account so have gone to the O2 Open website, used my other number instead and found a new code generated so will try this one. Will let you know how it goes.

You should get a new code (depending on the time since you last obtained one) but your way works just as well

Re: O2 Open Discount

DaveA — Fri, 24 Jun 2016 21:14:13 GMT

Well the freshly generated code on the second number on my account worked. 25% discount applied! Disappointingly the discount is for a fixed 24 month period, not as before - ongoing till I change contract. This isn't specifically mentioned in the tics. Thanks to MI5 for suggesting using another code.

Re: O2 Open Discount

DaveA — Fri, 24 Jun 2016 21:15:01 GMT

*t&cs

Re: O2 Open Discount

MI5 — Fri, 24 Jun 2016 23:18:58 GMT

Mine did actually give an end date in line with my contract, but my contract ended 12 months ago and I'm still getting the discount, so I think this is just how it is but it won't actually end if you leave your contract running.