topic Cannot change tariff! in Pay Monthly

Cannot change tariff!

Anonymous — Wed, 22 Jun 2016 06:07:03 GMT

Hi,

I have a brand new SIM card on the International SIM tariff. I have never topped it up. I want to change to the £15 Big Bundle tariff but I keep getting an error message whether I try to do it online via My O2, via 2202, or by texting 15BUNDLE to 21300.

What am I doing wrong? I do not have any credit, so cannot call customer services.

Re: Cannot change tariff!

Anonymous — Wed, 22 Jun 2016 06:47:37 GMT

You can call CS from a landline or try live chat again

Re: Cannot change tariff!

MI5 — Wed, 22 Jun 2016 06:57:40 GMT

Probably cause you need to top it up first.

Re: Cannot change tariff!

Anonymous — Wed, 22 Jun 2016 08:09:56 GMT

Top up using a voucher on the first time

Re: Cannot change tariff!

Martin-O2 — Wed, 22 Jun 2016 10:48:46 GMT

Welcome to the forums @Anonymous Please let us know once you have got this issue sorted.

Re: Cannot change tariff!

Anonymous — Wed, 22 Jun 2016 14:16:15 GMT

But if I top it up with £15, will I be able to change tariff and immediately convert my credit to the £15 bundle, or will I have to wait until the next anniversary date?

Re: Cannot change tariff!

jonsie — Wed, 22 Jun 2016 14:50:03 GMT

You will be debited the £15 straight away for your allowances but if you call customer service they may change you over but it's in the lap of the gods.............

Re: Cannot change tariff!

Anonymous — Wed, 22 Jun 2016 15:48:42 GMT

@jonsie wrote:
You will be debited the £15 straight away for your allowances but if you call customer service they may change you over but it's in the lap of the gods.............

Thanks. So just to be clear then:

I am on the International SIM tariff. Once I top up £15, I will be given 3000 O2 minutes, 3000 O2 texts and 100MB of data.
I immediately text 15BUNDLE to 21300 (or do it via 2202). My £15 immediately disappears and is replaced by the £15 Big Bundle.

Is that correct? What will happen to the free O2 minutes/100MB?

The thing that worries me most is:

If you are part way through your current tariff month, your request to switch to a new tariff will take effect on your next renewal date.
http://www.o2.co.uk/help/pay-and-go/big-bundles

Re: Cannot change tariff!

MI5 — Wed, 22 Jun 2016 15:58:08 GMT

No, it won't change until your anniversary date unless you call cs and ask them to change it immediately.
You will only get the allowances for the tariff you choose.

Re: Cannot change tariff!

Anonymous — Thu, 23 Jun 2016 14:47:49 GMT

Thanks. I was able to change the tariff pre-top-up via Live Chat.

Re: Cannot change tariff!

MI5 — Thu, 23 Jun 2016 15:15:05 GMT

Glad you're sorted

Re: Cannot change tariff!

Anonymous — Thu, 23 Jun 2016 15:19:56 GMT

@MI5 wrote:
Glad you're sorted

Thanks. I just wish the systems here on O2 were a bit like giffgaff's: get access to any deal without faffing around with tariffs.

Re: Cannot change tariff!

jonsie — Thu, 23 Jun 2016 15:20:47 GMT

The only way is to contact customer service. You can change tariff once every 30 days if need be....

Re: Cannot change tariff!

Anonymous — Thu, 23 Jun 2016 15:22:17 GMT

@jonsie wrote:
The only way is to contact customer service. You can change tariff once every 30 days if need be....

Yep it's done, thanks for your replies

Re: Cannot change tariff!

Martin-O2 — Thu, 23 Jun 2016 15:25:37 GMT

@Anonymous wrote:

Thanks. I was able to change the tariff pre-top-up via Live Chat.

Happy to hear you got it sorted @Anonymous!

Re: Cannot change tariff!

MI5 — Thu, 23 Jun 2016 15:26:01 GMT

The process works in a similar way to giffgaff's except that you need to request the tariff change rather than just buying a different goodybag, but yes, I agree that it's easier on giffgaff.
You can text to change tariff now you've got yourself set up but for outright flexibility, giffgaff is much easier.