topic Re: Upgrading From Business Tarriff to personal. in Pay Monthly

Upgrading From Business Tarriff to personal.

Anonymous — Sun, 19 Jun 2016 06:35:27 GMT

Hi all,

My business contract ended a while ago although i have carried on with the tariff.

I would now like to upgrade to a difference tariff, but its on the personal site.

Can i upgrade bertween the two and keep my number?

I am currently on a small biz 3GB, and would like to change to the 20GB sim only deal on the personal site however, i would need to keep my current number.

Thanks

Re: Upgrading From Business Tarriff to personal.

Cleoriff — Sun, 19 Jun 2016 06:58:27 GMT

Hi @Anonymous I don't think there will be any problem with this. You are after all taking out a new contract (or upgrading) after your current business contract has ended.http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Business),CASE=56145

Just choose the device and tariff that you want from the online store ...and then you will need to fill in the keep your number form http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Re: Upgrading From Business Tarriff to personal.

jonsie — Sun, 19 Jun 2016 07:11:40 GMT

It is very simple as long as your business account is directly with O2 and not one of their business trusted partners such as Aerial.

Have a look at the reply here from an O2 employee :

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Switching-from-a-business-contract-to-a-personal-contract/m-p/857643/highlight/true#M135441

Re: Upgrading From Business Tarriff to personal.

adamtemp64 — Sun, 19 Jun 2016 08:37:48 GMT

The change from business to personal is not too difficult Having done it last year.

You need to take out the consumer tariff then contact business customer services 8002 to arrange the swap to consumer but are you out of your minimum term.

I note that the new support pages make no mention of business to personal.

I will try and dig out the old links.

Advise her as well http://www.o2.co.uk/business/support/accounts/transfer-an-account

Re: Upgrading From Business Tarriff to personal.

Bambino — Sun, 19 Jun 2016 08:50:52 GMT

@adamtemp64 To clarify, OP said their contract has ended but they carried on with the tariff, presumably on a one month rolling basis.

Re: Upgrading From Business Tarriff to personal.

Anonymous — Sun, 19 Jun 2016 09:07:40 GMT

Hi all and thanks,

I have just been on chat and the process is (as mentioned above) very easy!

Just ordered the new sim, once that has arrived, i get back in contact and they will transfer the number and close the business account.

I dont think i have renewed the contract as i bought my most recent phone and just swapped the sim.

On my contract dates page, it states tht the end date was Dec2015

Re: Upgrading From Business Tarriff to personal.

MI5 — Sun, 19 Jun 2016 09:12:08 GMT

Shouldn't be any problem with the transfer from what you have said.
Let us know if it all goes smoothly.

Re: Upgrading From Business Tarriff to personal.

jonsie — Sun, 19 Jun 2016 09:12:17 GMT

Good news, glad you got it sorted

Re: Upgrading From Business Tarriff to personal.

adamtemp64 — Sun, 19 Jun 2016 09:34:26 GMT

All good as the other have said.

The reason for asking about contract end is that some of the trusted partner business accounts actully get extended and people find they are trapped.

Re: Upgrading From Business Tarriff to personal.

Anonymous — Sun, 19 Jun 2016 10:42:57 GMT

Ah ok, yes my contracts were with o2 direct.

I'll keep you updated.

Thanks again everyone!

Re: Upgrading From Business Tarriff to personal.

Cleoriff — Sun, 19 Jun 2016 10:49:36 GMT

Hope all goes well

Re: Upgrading From Business Tarriff to personal.

Anonymous — Tue, 21 Jun 2016 20:54:24 GMT

Well, it hasnt really gone according to plan.

Recieved my sim today, and initiated the number swap and sim activation.

Up to 24 hours apparently, however, the friendly chap on chat activated it whilst i waited.

Only problem now is, no 4G signal and no visual voicemail.

Got on to chat again, and apparently they both needed activating???

Phone works fine, along with my number transferred although my 02 account still shows the original sim card number.

ANd still no 4G and Visual VM.

One would have assumed all of this would be activated by default???

Re: Upgrading From Business Tarriff to personal.

MI5 — Tue, 21 Jun 2016 21:08:39 GMT

You need to make sure you have iData enabled on your account - neither will work unless you have.

Re: Upgrading From Business Tarriff to personal.

Anonymous — Tue, 21 Jun 2016 21:34:48 GMT

Yes thanks.

After another chat, it turns out i didnt have the iData bolt on, but the bolt on for a Blackberry!!!!

I dont understand how two other advisors missed it, but still, hopefully all sorted after midnight!

Re: Upgrading From Business Tarriff to personal.

MI5 — Tue, 21 Jun 2016 21:53:23 GMT

Yes, it's a common fault - BB is the default setting so unless the advisor ticks the correct box, that's what you get!