topic Re: Number Transfer taking 8 days in Pay Monthly

Number Transfer taking 8 days

Anonymous — Sat, 18 Jun 2016 08:25:57 GMT

I requested a number transfer on the 12th and after multiple chases of 02 they told me yesterday they can't do it until the 20th. Thats over 48 hours, even if they failed to do it all week from Friday over 48 hours.....

Can't they transfer numbers at the weekend ? Thats what online chat told me but don't believe that.

Re: Number Transfer taking 8 days

Cleoriff — Sat, 18 Jun 2016 08:36:56 GMT

Hi @Anonymous 6 days can seem a long time...but can be 7....Personally I took my phone into the O2 shop and they did it for me there and then. Have you used this link? http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

You may need to ring CS again http://www.o2.co.uk/contactus

Re: Number Transfer taking 8 days

Bambino — Sat, 18 Jun 2016 08:45:20 GMT

@Anonymous Your time waiting for the port seems very long, but for once, Live Chat is correct. O2 doesn't port numbers over the weekend. Personally, I don't understand why that is either. It's not like the computer system needs the weekend off. If your number hasn't ported on Monday, definitely call customer service as @Cleoriff has suggested. It really shouldn't take this long.

Re: Number Transfer taking 8 days

jonsie — Sat, 18 Jun 2016 11:43:36 GMT

The porting team is relatively small, just a few people handling dozens of ports a day. They have never worked weekends, as indeed neither does the complaints department.

Re: Number Transfer taking 8 days

Anonymous — Sat, 18 Jun 2016 14:29:38 GMT

I'll wait and see then Monday, the online team until yesterday said 3 times tomorrow.... hence I don't have much faith in what I'm told

Re: Number Transfer taking 8 days

MI5 — Sat, 18 Jun 2016 14:54:16 GMT

When you say "number transfer" are you talking about bringing your number to o2 from another network or something else?

Re: Number Transfer taking 8 days

Martin-O2 — Fri, 24 Jun 2016 11:03:08 GMT

@Anonymous Can you confirm if your number transfer has now been successful?