topic Samsung Galaxy S6 constantly getting stuck on edge in Pay Monthly

Samsung Galaxy S6 constantly getting stuck on edge

Anonymous — Thu, 16 Jun 2016 20:56:41 GMT

Hi,

My S6 keeps getting stuch on the EDGE network. Example:

1) In an area of low service, for example a standard 2G area.

2) I will enter an area where 4G will 100% work, (driving to derby)

3) Upon entering, it won't connect to 4G and it will just sit and stay on EDGE

4) Have to turn on / off airplane mode.

Starting to get old now, it can't even hold H+, it constantly flickers between the two untill finally dropping down to EDGE in the end.

Re: Samsung Galaxy S6 constantly getting stuck on edge

MI5 — Thu, 16 Jun 2016 21:07:22 GMT

Have you tried a new sim card?
If you think phone is faulty, speak to Samsung - do not use o2's repairers under any circumstances!

Re: Samsung Galaxy S6 constantly getting stuck on edge

MI5 — Thu, 16 Jun 2016 21:09:14 GMT

PHONE SUPPORT

0330 SAMSUNG (726 7864)

Monday to Saturday | 9am to 6pm

Re: Samsung Galaxy S6 constantly getting stuck on edge

Anonymous — Thu, 16 Jun 2016 21:42:21 GMT

Well, since Samsung isn't available right now I bit the bullet and asked for help on the o2 chat. They didn't offer any kind of repair and I would have refused it anyway. They are led to believe that it is a signal issue, even though I am positive it isn't, looks like I might have to retry tormorrow because it's starting to become like speaking to a brick wall. Apparently Derby is still on EDGE and they are still catching up on 3G/4G at Markeaton Park. What an absolute joke!

Re: Samsung Galaxy S6 constantly getting stuck on edge

Bambino — Thu, 16 Jun 2016 21:55:07 GMT

@Anonymous Are you able to try your sim in another 4G phone, or try a sim from a friend who's on O2 in your S6?

Re: Samsung Galaxy S6 constantly getting stuck on edge

Anonymous — Thu, 16 Jun 2016 21:56:22 GMT

Neither of those really possible unfortunatly.

Re: Samsung Galaxy S6 constantly getting stuck on edge

MI5 — Thu, 16 Jun 2016 21:57:58 GMT

Pop into your local o2 shop and do a sim swap first.

Re: Samsung Galaxy S6 constantly getting stuck on edge

Cleoriff — Thu, 16 Jun 2016 22:11:31 GMT

@MI5 wrote:
Pop into your local o2 shop and do a sim swap first.

Agree. I did that and all done and dusted in 10 minutes flat.....

Re: Samsung Galaxy S6 constantly getting stuck on edge

jonsie — Fri, 17 Jun 2016 07:08:14 GMT

At least that way you will know if its the phone or a network issue.

Re: Samsung Galaxy S6 constantly getting stuck on edge

Anonymous — Fri, 17 Jun 2016 20:36:48 GMT

Well - in the end it's still not solved and I wont be able to get to an o2 store this weekend and possibily for a long time. I am totally disgusted though with the manor of this o2 customer ""support"". I got more support of Samsung and these forums than the last 4 ""Guru's"", it's finally ended up as a formal complaint and I am now tweeting them.

Re: Samsung Galaxy S6 constantly getting stuck on edge

MI5 — Fri, 17 Jun 2016 20:48:24 GMT

Sometimes you just gotta make a noise to get anyone to listen 😞

Re: Samsung Galaxy S6 constantly getting stuck on edge

jonsie — Sat, 18 Jun 2016 13:11:40 GMT

Better advice here and Twitter...

Re: Samsung Galaxy S6 constantly getting stuck on edge

Martin-O2 — Thu, 23 Jun 2016 09:13:46 GMT

Hi @Anonymous How are you getting on with sorting out your issue?

Re: Samsung Galaxy S6 constantly getting stuck on edge

Anonymous — Thu, 23 Jun 2016 17:31:16 GMT

I have basically been told that they aren't going to send a new SIM out (even though I am thorougly positive it is after testing another SIM in my phone) and told that it was a coverage issue (which is partly is but where I'm testing it there isnt a coverage issue) so I've just been left hanging waiting for them to put more masts in I guess (however I think I'll have my contract changed in 2018 before anything is done)

Re: Samsung Galaxy S6 constantly getting stuck on edge

MI5 — Thu, 23 Jun 2016 17:35:15 GMT

Call into any o2 shop for a new sim - they will do it whilst you wait.

Re: Samsung Galaxy S6 constantly getting stuck on edge

Martin-O2 — Fri, 24 Jun 2016 10:27:40 GMT

@Anonymous Definitely give @MI5's suggestion a go and please do let us know the results.