topic Re: feedback in Pay Monthly

Cannot reach anyone at O2

Anonymous — Sun, 05 Jun 2016 16:32:11 GMT

I have been with O2 for more than ten years and have been pleased with the service when things are going smoothly. When they are not, the service level is abysmal. I have missed a payment because I lost my debit card and the bank, correctly, put a block on my account, which meant my bill is overdue for payment. Outward calls on my phone have been stopped and I cannot reach anyone at O2 to explain the problem.This is not the way to treat a loyal long-term customer and I am leaving O2 because of it. Tim Elster

Re: feedback

Beenherebefore — Sun, 05 Jun 2016 11:02:29 GMT

Did you notify O2 and all the other companies with DDs that your account was blocked ?

Re: feedback

Cleoriff — Sun, 05 Jun 2016 12:28:53 GMT

@Beenherebefore wrote:
Did you notify O2 and all the other companies with DDs that your account was blocked ?

Agree...if no-one was notified ...all the computer would recognise was a payment had been refused...:smileysad:

Re: feedback

Bambino — Sun, 05 Jun 2016 12:40:07 GMT

@Anonymous Are you saying that you couldn't contact O2 because your outbound calls were blocked? Don't you know anyone else with a phone?

Re: feedback

Beenherebefore — Sun, 05 Jun 2016 13:15:32 GMT

Brichta obviously has an internet connection so could check O2 website for contact phone numbers or at worst Live Chat

Re: Cannot reach anyone at O2

PhoneDoc — Sun, 05 Jun 2016 17:14:20 GMT

03448090202 is the CS landline number @Anonymous