topic Re: Unable to start a team game in Colopl Rune Story Japan in Pay Monthly

Unable to start a team game in Colopl Rune Story Japan

evantkh — Tue, 17 May 2016 13:11:25 GMT

Here is a link to this app.

https://play.google.com/store/apps/details?id=jp.colopl.wcat

The problem is cannot start a team game with the O2 mobile network.

Re: Unable to start a team game in Colopl Rune Story Japan

evantkh — Tue, 17 May 2016 13:18:31 GMT

When using mobile data.

Re: Unable to start a team game in Colopl Rune Story Japan

evantkh — Tue, 17 May 2016 13:16:48 GMT

After switching to WiFi. It works as expected.

Re: Unable to start a team game in Colopl Rune Story Japan

viridis — Tue, 17 May 2016 13:55:29 GMT

You need do speak to the app devs,

Re: Unable to start a team game in Colopl Rune Story Japan

MI5 — Tue, 17 May 2016 13:57:10 GMT

or change the settings in app to work over mobile data - may be restricted to wifi only if it uses large amounts?

Re: Unable to start a team game in Colopl Rune Story Japan

evantkh — Tue, 17 May 2016 14:05:45 GMT

@viridis wrote:
You need do speak to the app devs,

App developers have nothing to do with it, they just need to call the internet API.

Re: Unable to start a team game in Colopl Rune Story Japan

evantkh — Tue, 17 May 2016 14:02:55 GMT

No. The app requires internet connection all the time and when using O2 mobile network, this function breaks.

Re: Unable to start a team game in Colopl Rune Story Japan

evantkh — Tue, 17 May 2016 14:04:28 GMT

@MI5 wrote:
or change the settings in app to work over mobile data - may be restricted to wifi only if it uses large amounts?

The app has no option on this, because it is 100% online game which need the internet all the time.

Re: Unable to start a team game in Colopl Rune Story Japan

MI5 — Tue, 17 May 2016 14:11:30 GMT

Dunno then mate.... sorry

Re: Unable to start a team game in Colopl Rune Story Japan

sheepdog — Tue, 17 May 2016 14:56:08 GMT

I'd hazard a guess that the phone may have restricted access permissions set. According to the details it needs the following permissions:

Version 1.0.58.1 You can access:

In-app purchases

Identity

find accounts on the device

Contacts

find accounts on the device

Phone

read phone status and identity

Device ID & call information

read phone status and identity

Other

receive data from Internet
full network access
view network connections
prevent device from sleeping
Google Play licence check

Assuming you have Android 6, you can adjust the permissions accordingly as it might have been disabled.I don't have Android 6 but I believe its in the settings section of the phone not the app.

Re: Unable to start a team game in Colopl Rune Story Japan

evantkh — Tue, 17 May 2016 15:01:36 GMT

If the problem is the permission of the internet, I should not be able to start the app anyway because it need internet to start.

If the problem is other permissions, I should not be able to start run that game properly over WiFi, but it works well on WiFi.

Certainly has nothing to do with permissions.

Re: Unable to start a team game in Colopl Rune Story Japan

evantkh — Tue, 17 May 2016 22:13:09 GMT

One update. It works properly if I connect to a WiFi or a VPN Server through O2 mobile network, but not directly with O2 mobile network.

Re: Unable to start a team game in Colopl Rune Story Japan

evantkh — Fri, 20 May 2016 13:57:51 GMT

Please fix it.

Re: Unable to start a team game in Colopl Rune Story Japan

evantkh — Sat, 21 May 2016 21:53:20 GMT

Please help. It doesn't seem to be an account specific issue.

Re: Unable to start a team game in Colopl Rune Story Japan

Cleoriff — Sat, 21 May 2016 22:01:44 GMT

Not sure anyone can help further @evantkh. You have been given a lot of advice on the forum...if no-one is using the same game then you are stuck really. Is there any other specific gaming forum you could ask for advice? Such as this one? http://forums.runestorygame.com/

Re: Unable to start a team game in Colopl Rune Story Japan

evantkh — Sat, 21 May 2016 22:02:02 GMT

It is a problem specific to O2 mobile network.

It works everywhere else where I have tested, including a university network in UK and also some public and private WiFi hotspots in UK, and even it works when I establish a VPN connection(to somewhere in UK) before playing over O2 Mobile network.

Re: Unable to start a team game in Colopl Rune Story Japan

MI5 — Sat, 21 May 2016 22:06:28 GMT

But we are just customers like yourself so we can do nothing.
You need to contact cs for technical account help http://www.o2.co.uk/contactus

Re: Unable to start a team game in Colopl Rune Story Japan

evantkh — Sat, 21 May 2016 22:07:51 GMT

@MI5 wrote:
But we are just customers like yourself so we can do nothing.
You need to contact cs for technical account help http://www.o2.co.uk/contactus

I tried already but they are sticking with customer problem but not on the network itself, without any analysis of the actual network activity for tracing the reason.

Re: Unable to start a team game in Colopl Rune Story Japan

evantkh — Sat, 21 May 2016 22:10:01 GMT

@Cleoriff wrote:
Not sure anyone can help further @evantkh. You have been given a lot of advice on the forum...if no-one is using the same game then you are stuck really. Is there any other specific gaming forum you could ask for advice? Such as this one? http://forums.runestorygame.com/

Thanks for the link. I will try to see if they are able to do anything on it.

Re: Unable to start a team game in Colopl Rune Story Japan

jonsie — Sat, 21 May 2016 22:27:23 GMT

I'm guessing only a change of network will sort this specific issue.