topic Re: Cancelling in Pay Monthly

Cancelling

Anonymous — Thu, 28 Apr 2016 20:12:15 GMT

My contract is over tomorrow, I wanna cancel as it's cheaper to just get a new contract. What O2 offer directly is overpriced

The deal I've seen is actually also on O2, how do I keep my number... As it's the same network?

Re: Cancelling

MI5 — Thu, 28 Apr 2016 20:15:30 GMT

Get your new contract then call cs on 202 to transfer your number and cancel your old account.

Re: Cancelling

Bambino — Thu, 28 Apr 2016 20:23:07 GMT

Your contract that finishes tomorrow will carry on as a monthly rolling contract until you get your new contract. There will be an overlap of charges from the old to the new.

Re: Cancelling

Anonymous — Thu, 28 Apr 2016 20:23:19 GMT

As I will be out of contract tomorrow, do I still have to give notice or can I just cancel

Re: Cancelling

Bambino — Thu, 28 Apr 2016 20:25:13 GMT

You will need to give O2 notice so you can swap your number to the new contract.

Re: Cancelling

Cleoriff — Thu, 28 Apr 2016 20:26:48 GMT

Have a look at this thread. It tells you all you need to know https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: Cancelling

MI5 — Thu, 28 Apr 2016 20:29:06 GMT

@Anonymous wrote:
As I will be out of contract tomorrow, do I still have to give notice or can I just cancel

Your old account will cancel as soon as you transfer the number but your final bill will include the 30 day notice period.

Re: Cancelling

Bambino — Thu, 28 Apr 2016 20:32:26 GMT

Do not cancel the direct debit on your old contract until the final bill has cleared.

Re: Cancelling

Anonymous — Thu, 28 Apr 2016 20:35:41 GMT

Thanks guys.

Can I get the code on live chat? My o2 signal at home is poor, and landlines isn't free 😞

Re: Cancelling

MI5 — Thu, 28 Apr 2016 20:38:32 GMT

No need for a code, it's just a transfer and I suggest you go somewhere where you can call to avoid a mess up.

Re: Cancelling

Anonymous — Thu, 28 Apr 2016 20:47:48 GMT

deleted by me

Re: Cancelling

Bambino — Thu, 28 Apr 2016 20:41:00 GMT

You don't need a code. You're not changing networks. I wouldn't rely on Live Chat for anything to do with an account. If your signal is poor at home, travel to where the signal is strong and call customer service on 202. It's a free call.

Re: Cancelling

MI5 — Thu, 28 Apr 2016 20:42:01 GMT

@Anonymous wrote:
@Anonymous yes you can get it on chat if you are on contract

Not required as I said before.

Re: Cancelling

Anonymous — Thu, 28 Apr 2016 20:46:47 GMT

@MI5 Think we posted at the same time so I didn't see your post

Re: Cancelling

Anonymous — Thu, 28 Apr 2016 20:46:55 GMT

Thanks

I'll sort my new contract out first, hopefully in the morning 🙂

Re: Cancelling

MI5 — Thu, 28 Apr 2016 20:50:13 GMT

@Anonymous wrote:

I'll sort my new contract out first,

Yes, you'll need to or else you won't have anywhere to transfer your number to

Re: Cancelling

Anonymous — Thu, 28 Apr 2016 20:52:42 GMT

Lol
I hope it all goes smoothly!

Re: Cancelling

MI5 — Thu, 28 Apr 2016 20:53:26 GMT

You'll be fine - pop back and let us know or if you need any more help.