topic Message charge for O2 survey in Pay Monthly

Message charge for O2 survey

Anonymous — Thu, 28 Apr 2016 17:42:40 GMT

Hi, had a message from an O2 survey, i wanted to respond as the customer service person i spoke to was awfull. But i got warning saying they would charge me, but why?

Stu

Re: Message charge for O2 survey

jonsie — Thu, 28 Apr 2016 17:48:37 GMT

If you are responding to a text message then the 5 texts aren't chargeable

Re: Message charge for O2 survey

Anonymous — Thu, 28 Apr 2016 18:47:33 GMT

The 5 text are usually a few days after you purchase a phone & are free but it's saying you will be charged it sounds fishy

Re: Message charge for O2 survey

MI5 — Thu, 28 Apr 2016 18:50:54 GMT

Your phone will always warn you about a potential charge because the texts go to a shortcode number of which some are used as premium rate texts, but the texts to o2 are free.