topic Re: Not recieving text messages in Pay Monthly

Not recieving text messages

Anonymous — Sat, 26 Mar 2016 22:12:29 GMT

Hi all I went into car phone and my dad upgraded to an s6 same as myself. While we were in there the guy told us about tu go. Since I've uploaded it I have no texts being received and nor has my dad unless it's an 02 customer. Any ideas on how to sort this? I've tried unintelligible which hasn't made any difference. Thanks in advance x

Re: Not recieving text messages

Anonymous — Sat, 26 Mar 2016 22:14:12 GMT

Sorry predictive text changed the wording I've tried uninstalling!

Re: Not recieving text messages

Cleoriff — Sat, 26 Mar 2016 22:18:43 GMT

Hi @Anonymous Many people are having the same issue. I would suggest you delete Tugo and reboot the phone. If you still have problems then you need to report it to customer services.

http://www.o2.co.uk/contactus

Re: Not recieving text messages

MI5 — Sat, 26 Mar 2016 22:44:02 GMT

There's a problem at the moment whiçh o2 are aware of.
They are working on a fix.

Re: Not recieving text messages

jonsie — Sat, 26 Mar 2016 22:55:00 GMT

Deleting the app won't be enough. You need to delete the account and all data by ticking the box.

Re: Not recieving text messages

Bambino — Sat, 26 Mar 2016 23:04:32 GMT

TuGo seems to be the link in all the recent threads with people having texting problems. Can't see this getting sorted out until the end of the long weekend at the earliest.

Re: Not recieving text messages

MI5 — Sun, 27 Mar 2016 05:34:44 GMT

I do wonder if this will effect everyone with Tugo or just those who do a sim swap?

Re: Not recieving text messages

jonsie — Sun, 27 Mar 2016 10:53:38 GMT

It seems to be a problem when reregistering the number on the system again.

Re: Not recieving text messages

Anonymous — Sun, 27 Mar 2016 17:33:15 GMT

The update is hopeless, make the app totally unreliable. Incoming calls fail to ring and often go straight to voicemail. It worked pretty well before the update, but its unuseable now.
I stayed with o2 purely because of this app, if its not fixed I will be demanding they terminate my contract free of charge, so I can move to a carrier who offers a decent intenet calling facility.

Re: Not recieving text messages

MI5 — Sun, 27 Mar 2016 18:06:17 GMT

I'm not getting texts unless I open the app so I will delete it and reinstall later as that usually helps.
There is no way o2 will let you out of contract because of it though but you can just pay off your phone and walk away if on refresh?

Re: Not recieving text messages

paulbacon — Sun, 27 Mar 2016 18:24:16 GMT

Assume this is for the latest version of the app only, as Tugo came preinstalled on my S5 although ive never updated or used it

Re: Not recieving text messages

MI5 — Sun, 27 Mar 2016 18:29:56 GMT

If your not registered it won't effect you.