topic Re: BOLT ON in Pay Monthly

BOLT ON

Anonymous — Mon, 21 Mar 2016 01:42:19 GMT

HELP: Please How Do I cancel a webdaily bolt on. I did not request for this it started as a default once my All rounder 500 MG bolt on ran out.

Re: BOLT ON

Cleoriff — Mon, 21 Mar 2016 07:13:13 GMT

You need to phone customer services http://www.o2.co.uk/contactus.

If you needed a one off bolt on... it should not be reoccurring. http://www.o2.co.uk/help/pay-and-go/bolt-ons

Have you checked in My O2 to see if you can cancel the bolt on via that route?

http://www.o2.co.uk/myo2

Re: BOLT ON

Anonymous — Mon, 21 Mar 2016 07:42:15 GMT

The Web Daily is not a bolt on. It will take £1 off your payg credit every day if you leave mobile data switched on

Re: BOLT ON

Cleoriff — Mon, 21 Mar 2016 07:53:56 GMT

@Anonymous wrote:
The Web Daily is not a bolt on. It will take £1 off your payg credit every day if you leave mobile data switched on

It is classed as a Bolt on though @Anonymous

If you look at the link I posted... it's in a section called Bolt Ons. Of course to stop it taking money you need to have mobile data turned off. and use WiFi. Or ring CS to change tariff

Re: BOLT ON

Anonymous — Mon, 21 Mar 2016 08:11:50 GMT

You can tell I haven't used payg for years as it never used to be an inclusive bolt on to my knowledge

Re: BOLT ON

Cleoriff — Mon, 21 Mar 2016 10:14:49 GMT

My youngest is on O2 payg (an old tariff) so he keeps me updated. ....sometimes...

Re: BOLT ON

jonsie — Mon, 21 Mar 2016 10:21:35 GMT

It will work out better and maybe cheaper to get a different tariff with more data. You can get more data for the same payment with the likes of giffgaff and tesco, both use the O2 network.

Re: BOLT ON

Anonymous — Mon, 21 Mar 2016 15:49:50 GMT

[Edited for corrections...]

What they said is true..

If you are on contract once your generic 500MB bolt on is used up it'll ~~move to a slowed down version of your speeds let you~~ it will let you know at 100% and then stop, but you won't be charged for it.. just slapped on the wrist a few times...

If you are on PAYG and it runs out, if you have credit left on the account it'll eat £1 per day for 50MB (unless you get more) OR alternatively.. depending on the tariff it'll burn your credit out.

If you had Web Daily, reasonably the 500MB bolt on would replace it, unless you had Web Daily and an extra-one-off bolt on of 500MB, in which case you need to get it completely removed and replaced, which in hind will require a total tariff-selection change.

Otherwise like someone posted before the 50MB Web Daily and 1GB bolt ones have their own thing going.

Realistically calling Customer Services and getting them to refine it to something that won't touch web daily will be better for you.

Re: BOLT ON

Anonymous — Mon, 21 Mar 2016 15:41:33 GMT

As far as I'm aware it used to be slowed down but I was under the impression that it completely stops now once you've ran out

Re: BOLT ON

Anonymous — Mon, 21 Mar 2016 15:48:05 GMT

No you are right, sorry... at work at same time as doing all this and I'm still thinking old skool contracts lol

It used to slow down at 100% but you are right.. nowadays it will stop completely - leaving you with either adding data or WiFi

Re: BOLT ON

jonsie — Mon, 21 Mar 2016 15:49:15 GMT

On a data plan it stops completely now and you purchase a bolt on which is why I advise to change tariff. Bolt ons do now carry unused data over so its not necessarily a case of buying one every month.

Re: BOLT ON

Cleoriff — Mon, 21 Mar 2016 16:34:08 GMT

I advised contacting CS and/or changing tariffs when I showed the correct bolt on link (Post 4)

Re: BOLT ON

jonsie — Mon, 21 Mar 2016 16:37:07 GMT

You did and good advice is always worth repeating.

Re: BOLT ON

Cleoriff — Mon, 21 Mar 2016 16:39:41 GMT

@jonsie wrote:
You did and good advice is always worth repeating.

We love these old sayings Steve...'If it's worth saying it's worth saying twice'...(or did I just make that up?) ..

Re: BOLT ON

jonsie — Mon, 21 Mar 2016 17:06:15 GMT

@Cleoriff wrote:
@jonsie wrote:
You did and good advice is always worth repeating.
We love these old sayings Steve...'If it's worth saying it's worth saying twice'...(or did I just make that up?) ..

Nope, I thought my mother had made it up