topic Re: Tracking my order in Pay Monthly

Tracking my order

Anonymous — Sat, 18 May 2013 23:29:24 GMT

Hi guys

Just brought my first phone,

They gave me an order code but where do I enter it please.

I ordered it online if that helps

Thank you in advance!

Re: Tracking my order

jonsie — Sun, 19 May 2013 05:38:27 GMT

You can't track your order with the order number. You should receive an email with a tracking number when the order is ready to go out. You then need to register for a My O2 account if you haven't already and you track your order through there.

Track My Order

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=10945

Re: Tracking my order

Anonymous — Thu, 10 Mar 2016 10:23:14 GMT

I have solved this properly, no there is not a track my order page, O2 use DPD delivery go onto DPD website and track your parcel there, using the tracking number O2 emailed you. You're Welcome.

Re: Tracking my order

Cleoriff — Thu, 10 Mar 2016 10:32:33 GMT

@Anonymous wrote:
I have solved this properly, no there is not a track my order page, O2 use DPD delivery go onto DPD website and track your parcel there, using the tracking number O2 emailed you. You're Welcome.

Wrong info @Anonymous There is a Track my order page ...All accessed via My O2.

O2 use more than one courier as I said when I replied to your earlier post

http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order#qs

Re: Tracking my order

Apple — Wed, 02 Jan 2019 23:28:59 GMT

Were is my odder? How can I check?

Re: Tracking my order

Apple — Wed, 02 Jan 2019 23:30:19 GMT

How can I check my order please?

Re: Tracking my order

MI5 — Wed, 02 Jan 2019 23:30:59 GMT

@Apple how to here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

Re: Tracking my order

asdasdsadad — Tue, 19 Mar 2019 17:08:16 GMT

Please stop posting that stupid MyO2 FAQ page. It doesn't tell you anything, it just takes you to your account page that has no tracking page on it. Explain rather than posting something that literally has two lines on it.

"If you're an existing Pay Monthly customer expecting a replacement or a new device, you’ll be able to track your order in My O2, once you’ve had an email saying it’s been despatched."

Re: Tracking my order

MI5 — Tue, 19 Mar 2019 17:14:01 GMT

@asdasdsadad wrote:
Please stop posting that stupid MyO2 FAQ page. It doesn't tell you anything, it just takes you to your account page that has no tracking page on it. Explain rather than posting something that literally has two lines on it.

"If you're an existing Pay Monthly customer expecting a replacement or a new device, you’ll be able to track your order in My O2, once you’ve had an email saying it’s been despatched."

As already explained, you click on recent orders which will include a tracking link IF your device has been dispatched. If no tracking details it means your device hasn't left O2 yet.